Selection and reservation of dormitory rooms

This agreement (hereinafter referred to as the "Agreement" or the "Contract") is concluded between Unipage LLC, a legal entity (hereinafter referred to as the "Contractor" or "UniPage"), and the Service Customer (hereinafter referred to as "Customer"), hereinafter individually referred to as the "Party" and collectively as the "Parties". This Agreement is supplemented by the Terms of Use of the Site and the Privacy Policy, which are also an integral part of this Agreement.

The Parties hereby agree as follows:

The "Selection and reservation of dormitory rooms" service includes:

• Assessment of accommodation options at university or in third-party hostels / student residences / hotels affiliated with the university according to the criteria of the Customer
• Clarification of suitable options with a link to an official source
• Designation of requirements for booking accommodation
• Completion of online application forms
• Provision of information regarding payment (the exact cost for the selected period of residence, details for transferring funds)
• Correspondence with the reservation department regarding any questions related to the booking process
• Tracking of the booking status
• After the service is rendered, provision of the contact information necessary upon arrival (reservation department, student residence office)

Cost of "Selection and reservation of dormitory rooms"

• The cost depends on the number of housing options indicated by the Customer and specified in the contract.
• In the case of a request to apply for more than one housing option that requires filling out a separate application, the cost of the service increases proportionately.
• Any additional documents required for booking accommodation (in addition to the registration fee) are paid according to the price list or prepared by the Customer independently.

Terms of the service provision:

The term for the provision of this service is in accordance with the regulations and accommodation booking policy of the educational institution.

1. Terms and definitions

1.1. The Parties use the following basic terms with the purposes stated in this Agreement:

1.1.1. www.unipage.net — the official website of UniPage (hereinafter referred to as "the Website").

1.1.2. Personal Account — a personalized workspace of the Customer with access secured from any third parties. The Personal Account is accessed through mandatory registration on the Website, which implies the acquisition of the Personal Account (hereinafter referred to as "the Personal Account" or “PA”).

1.1.3. Services — information, consulting, and other services provided by UniPage, published on the Website in the "Services" section at www.unipage.net/en/services.

1.1.4. Customer — an individual who has submitted a duly completed Request on the UniPage Website for reception of Services.

If the Customer is under the age of majority (defined according to the legislation of the country of permanent residence), the Customer shall upload the written consent for conclusion of this Agreement from one of the parents, adoptive parents, or guardians of the applicant to conclude this Agreement.

1.1.5. Request — an order duly executed on the UniPage Website for the provision of Services.

1.1.6. Mentor — a UniPage specialist who accepts a Request and processes it. He is the Customer’s coordinator of all issues related to the Customer's Request.

2. Subject of the Agreement

2.1. The Contractor undertakes to provide the services to the Customer in accordance with the Customer's electronic Request.

2.2. The Customer, in turn, undertakes to fully pay for these services in accordance with clause 4.3 of this Agreement.

3. Conditions and procedure for the provision of services

3.1. In order to use the services of UniPage, the Customer must go through the registration procedure on the Website without fail. If you lose your password, you must contact the UniPage support service (education@unipage.net) or reset your password yourself by clicking on the "Forgot your password" link on the Authorization page.

3.2. After completing the registration procedure, the Customer is responsible for the safety of his registration data and confirms that all actions to use such data will be performed by the Customer personally or by his own consent.

3.3. The Customer confirms the accuracy of the personal data entered by him in the Personal Account and assumes full responsibility for the accuracy, completeness, and reliability of such data.

3.4. Prior to paying for the service, the Customer, in the Request or e-mail sent to the appointed Mentor, indicates his requested package of services and describes the additional information necessary to perform the service (type of accommodation, period of stay, maximum budget, etc.).

3.5. The service Agreement shall be effective from the moment it is signed by the Parties, affixed with the UniPage seal, and the full cost of the UniPage service is paid for by the Customer and funds are transferred to the settlement account of the Contractor.

3.6. Services are considered rendered properly and in full after the application form is sent to the reservation department, the Customer pays the registration fee and other payments necessary for booking, and sends the Contractor all supporting documentation for booking (subject to the conditions of clause 5.2.1. and clause 5.2.2. of this agreement).

3.7. If the services are provided by the Contractor in full and the Customer refuses the accommodation offer, monetary compensation for booking accommodation is not made by the Contractor.

3.8. By signing this Agreement, the Customer agrees to the submission, processing, and storage of the Customer’s personal data received by the Contractor hereunder, to third parties, and in particular: to the embassy of the destination country, education institution, or any other institutions involved in the admission process. The Parties agree that the personal data information shall be used solely for the proper fulfillment by the Parties of the terms of this Agreement, in accordance with the Privacy Policy.

3.9. The liability of UniPage under no circumstances may exceed the amount of money paid by the Customer for the service provision.

4. Cost of services and payment procedure

4.1. Upon agreement with the Contractor on the services to be delivered by the former as specified in the Request, the Customer shall be invoiced for payment to the e-mail address provided by the Customer in the Personal Account.

4.2. The Customer shall pay the full cost of the Contractor's services under the Agreement prior to the provision of the service.

4.3. The rates indicated on the Website are provided solely for guidance. Due to additions to the search criteria and changes in the content of the program, such as additions to the search criteria, the number of edited documents, booking as part of a group or individually, etc., the cost of the service may vary. The exact cost of the service is indicated in the table (on page 1 of the contract) in the "Service cost" field.

4.4. Payment is made by the transfer of funds to the Contractor's settlement account (in a bank or via online banking) or cash deposit in the Contractor's cash desk. The payment processing fee is paid by the Customer depending on the payment method chosen by the Customer.

4.5. Due to the variation in the terms of payment processing by various payment systems and banking structures, the start of work on the Request may be delayed until the funds are credited.

4.6. Payment obligations are considered to be properly fulfilled at the moment the payment amount is credited to the Contractor's settlement account.

4.7. After making the payment, the Customer must notify the Contractor of the transaction by attaching an electronic image of the payment receipt or a screenshot of the successful payment for the service.

5. Obligations and rights of the Parties

5.1. The customer is liable

5.1.1. For completing the registration process on the Website, which includes the unconditional acceptance of the terms of use of the Website.

5.1.2. For gaining familiarity with the package of services published on the UniPage Website at www.unipage.net/en/services and notifying the Mentor of the requested service.

5.1.3. For indicating all of the criteria by which it is necessary to select programs in the Request. If the Customer has significant requirements for the quality and/or composition of the program, he is obliged to notify the Mentor and also specify such requirements in the comment box of the Request. For services not delivered herein, the Customer may pay an additional fee at the rate clarified by the Contractor.

5.1.4. For effecting payments hereunder on a timely basis and in full under this Agreement (within 3 days since the date of signing the Agreement).

5.1.5. For completing the Personal Account with data on a timely basis, as well as providing the Contractor with the documents and information necessary for the provision of the service. The Contractor reserves the right to delay the start of work on the provision of services until receiving the necessary documents from the Customer, without which the service cannot be provided in full.

5.1.6. For sending the certified acceptance of the services to the Contractor no later than 7 business days from the date of receipt from the Contractor, signed by the Contractor, or sending a reasoned refusal to sign the act.

In the event that the Customer fails to send the Contractor a signed acceptance certificate for the services rendered within the time limits specified in this clause, or does not provide a reasoned refusal to sign it, it is considered that the certificate is signed by both Parties, and the services are rendered in full.

5.1.7. In the event of a change in the e-mail address or contact phone number during the service provision period, for informing the Contractor by changing the information in the Personal Account and sending a corresponding notification by e-mail.

5.2. The Contractor is liable

5.2.1. For performing the full range of work specified in the description of the service in a qualitative and conscientious manner, in compliance with the Agreement.

5.2.2. For delivering a written report to the Customer in electronic format to evidence on the factual delivery of services as per the Request.

5.2.3. If the Customer has paid for the service before receiving the Contractor’s confirmation to accept the Request, and if the Customer's request cannot be fulfilled for a number of reasons (the absence of suitable programs for the declared budget, missed deadlines for filing applications, etc.), the Contractor is obliged to compensate the Customer for the full cost of services minus transaction costs (according to the clause 6.5.).

5.2.4. For not disclosing the confidential information and activity of the Customer throughout the service provision period.

5.3. The Customer is entitled

5.3.1. To receive the necessary and reliable information on issues related to accommodation booking provided to the Contractor by the reservation department.

5.3.2. To refer to the management of the Contractor in order to replace the Mentor of the Customer with another specialist of the company by sending an official request to the e-mail of the Contractor (education@unipage.net) with an indication of the objective reason for the replacement.

The Contractor is obliged to consider the request within 5 (five) business days and send the Customer a decision to replace the Mentor.

5.3.3. In case the decision to terminate the Agreement is made, to send a detailed request to the e-mail address of the Contractor with an indication of the reasons for the termination of the Agreement and a request for monetary compensation, minus the part of the service package that was provided in full.

The Contractor is obliged to consider the request within 5 (five) business days and send the Customer a compensation decision.

During the calculation, the cost of each individual service is taken into account (for example, the number of selected programs, filling out an application, etc.) according to the price list www.unipage.net/en/service_expenses, but not more than the full cost of the Agreement amount.

5.3.4. To receive commensurate compensations and refunds, taking into account the limitations established by this Agreement.

6. Terms of service annulment

6.1. The Contractor shall be entitled to unilaterally annul the Request in case of failure to submit, or failure by the Customer to meet the submission deadlines of documents or data required to deliver services hereunder by the Contractor.

The deadlines for providing the necessary documents and information are set by the Contractor in accordance with clause 5.1.5.

6.2. The Customer shall be entitled to annul the Request in case of failure of the Contractor to meet the terms of service delivery specified hereunder, if the Contractor fails to notify the Customer in writing on reasons that caused prolongation of terms, including the terms specified for service delivery.

6.3. Upon cancellation of services, the Contractor retains all expenses incurred by him during the execution of the Agreement related to the implementation of the preparatory stage and the stage of preparing documents for admission, the costs of processing and reviewing the request, and preparing documents.

6.4. In case the service is delivered in part, the Contractor shall be entitled to deduct the amount of the service delivered in full.

6.5. In case of payment and refund, all additional transaction costs are withheld from the Customer.

6.6. Return of funds is made within a period of 20 days after acceptance by the Contractor of the decision on compensation and corresponding written notification of the Customer.

6.7. In the event that the Customer, at any stage of applying for the scholarship, on his own initiative refuses any component of the selected service package specified in the contract, compensation to the Customer is not made.

7. Guarantee of accommodation placement

7.1. The decision to provide accommodation placement is made by the relevant department of the educational institution or directly by the reservation department, and thus cannot be guaranteed by the Contractor.

7.2. The Customer is aware of the risks associated with the selection procedure for applicants, and admits the possibility of placement refusal due to increased competition among applicants.

8. Force Majeure

8.1. Parties are not responsible for partial or complete failure to fulfill obligations under this Agreement if such failure was caused by force majeure arising after the conclusion of the Agreement as a result of extraordinary circumstances, such as floods, fires, earthquakes, and other natural phenomena, as well as war, military operations, blockades, the ban of actions and acts by public authorities, strikes, disruption of communications and energy supply, explosions that occurred during the term of this Agreement, which the Parties could not foresee or prevent.

8.2. In the circumstances specified in clause 8.1. of this Agreement, the Party shall promptly notify the other Party about such circumstances in writing. The notice must include information on the nature of the circumstance, as well as official documents that certify the existence of such circumstances and, if possible, give an assessment of their impact on the Party's ability to fulfill its obligations under the Agreement.

8.3. Subject to occurrence of circumstances specified in clause 8.1 of this Agreement, the term of execution of obligations by the Party under this Agreement is extended in proportion to the time during which these circumstances and their consequences exist, or period after which the resumption of actions for the implementation of services is possible, for example, when the educational course is held once a year.

9. Contract validity. Contract modification and termination

9.1. The Agreement shall be effective immediately after it is signed by both Parties and since the date of payment effected by the Customer, and is valid until the works performed are accepted.

9.2. The Agreement is valid for 1 calendar year from the date of its signing, and if the Parties do not sign the act after the expiration of the calendar year, it is automatically extended for the next calendar year.

9.3. The Agreement may be amended or terminated by the written agreement of the Parties, as well as in other cases as stipulated by the applicable legislation of the country where the company is incorporated and by the terms of this Agreement.

10. Dispute settlement procedure

10.1. Any discrepancies and disputes arising between the Parties shall be settled through negotiations by signing additional agreements and statements of disagreements, as well as by reporting on claims to consider within 10 business days since the date of claim received by the relevant Party.

10.2. In case an agreement is not reached by the matter under dispute as specified in clause 10.1., the dispute shall be delivered for consideration of the court of the country where UniPage is incorporated.

11. Miscellaneous conditions

11.1. All other issues not regulated by this Contract shall be settled in compliance with the applicable legislation of the country where UniPage is incorporated.

11.2. All annexes and additional agreements concluded between the Customer and Contractor shall be the integral part of the Agreement.

11.3. The Parties recognize the legal force behind electronic letters (documents sent by e-mail) and recognize them as equivalent to documents on paper, signed with a handwritten signature, because only the Parties themselves and persons authorized by them have access to the corresponding e-mail addresses entered when filling out personal information on the Website, and which are the electronic signature of the respective Party.

11.4. Access to the e-mail address is available with a password and the Customer shall be obliged to keep the password confidential. In case the password is forgotten, the Customer shall immediately inform the Contractor.

11.5. The Customer has the right to impose obligations for service payment on a third party (including a legal entity).

11.6. Information and consulting services provided by the Contractor are not educational activities, are not subject to licensing, are not accompanied by final certification, assignment of any qualification, and issuance of a certificate of education.

Additional agreement

Due to the current global situation, educational institutions, consulates, visa centers, and other authorities reserve the right to unilaterally make decisions without prior notice. These decisions can have significant implications for the Customer, including the complete or temporary transition to online learning, the implementation of additional requirements, the cancellation of education with or without compensation, the closure of consulate interview slots, border closures, and other circumstances that may hinder the Customer's travel or entry into the country of study.

The Contractor has no control over the decisions made by authorized authorities and cannot be held liable to the Customer for such decisions. The Contractor assumes responsibility solely for the quality of the services provided. The Contractor diligently and efficiently fulfills the obligations outlined in the contract. Non-compliance with obligations by third parties, namely the aforementioned authorities, does not entitle the Customer to a refund from the Contractor. In case of program or trip cancellation/rescheduling, the Customer bears all associated risks, including financial ones.

By entering into this Agreement, the Contractor guarantees that, at the time of signing, the situation allows for the supervision under the agreed terms. Any subsequent changes beyond the control of the Contractor cannot serve as grounds for Contract termination or compensation for the entire service amount.

The customer has the right to terminate the contract using the standard terms of the contract in terms of the due compensation and the mandatory withholding of the amount for the amount of work done in accordance with sections of the contract, clause 5.3. and item 6. at the following rates www.unipage.net/ru/service_expenses.