Visa guidance

This agreement (hereinafter referred to as the "Agreement" or the "Contract") is concluded between Unipage LLC, a legal entity (hereinafter referred to as the "Contractor" or "UniPage"), and the Service Customer (hereinafter referred to as "Customer"), hereinafter individually referred to as the "Party" and collectively as the "Parties". This Agreement is supplemented by the Terms of Use of the Site and the Privacy Policy, which are also an integral part of this Agreement.

The Parties hereby agree as follows:

The "Visa guidance" service includes:

• Provision of a complete list of required documents
• Provision of samples for the preparation of documents (sponsorship letters, certificates of employment, financial documents, etc.)
• Completion of a visa application
• Verification of all documents and preparation of a complete package of documents for self-submission by the Customer to the Consulate
• Appointment at the consulate for the nearest available date
• Tracking of the application status (by e-mail or on the personal account of the website of the corresponding service).

If the visa department provides a tracking number to track the status of the application, the Customer undertakes to immediately provide the tracking data to the Contractor. In the event that a tracking number is available and not provided to the Contractor, all responsibility for tracking the status and subsequent actions or inaction passes entirely to the Customer.

Revision to resumes, cover (motivation) letters, etc. is paid separately according to the price list.

Terms of service:

• Visa guidance is provided only for citizens of the Russian Federation
• Additionally expenses paid by the Customer: consular fee, service fee, translation and notarization of documents, express mail
• The Customer independently submits documents to the consulate or visa center
• The embassy (visa department) has the right to request any additional document that is not included in the mandatory list
• If the requested document is presented in a foreign language (except English, Spanish, German, French, Chinese, Japanese), the Customer is solely responsible for the correct execution of the document provided to us
• The decision to issue a visa is entirely up to the Consulate General
• If it is necessary to conduct an additional review, the Consulate General reserves the right to extend the terms of consideration without providing reasons
• The period of validity of the visa, as well as the number of days of stay in the territory of the country of entry, is established by the Consulate General
• In case of refusal of a visa, consular and service fees are not refundable
• The Contractor is not responsible for visa issuance if the full package of documents is not provided within the agreed time frame, and if the Customer does not take into account the recommendations of the Contractor. All visa documents are accepted in advance
• Extended passports are not accepted for consideration
• The Customer's passport must have at least 2 blank pages in the visa section
• The passport must be valid for at least 3 months after the expiration of the visa

Service provision terms:

The terms of visa support service provision can vary from 1 to 3 weeks depending on the date of submitting the last requested document to UniPage. The Contractor cannot guarantee the availability of slots at the consulate for the in-person submission of documents, and therefore the appointment may be delayed until slots are opened.

1. Terms and definitions

1.1. The Parties use the following basic terms with the purposes stated in this Agreement:

1.1.1. www.unipage.net — the official website of UniPage (hereinafter referred to as "the Website").

1.1.2. Personal Account — a personalized workspace of the Customer with access secured from any third parties. The Personal Account is accessed through mandatory registration on the Website, which implies the acquisition of the Personal Account (hereinafter referred to as "the Personal Account" or “PA”).

1.1.3. Services — information, consulting, and other services provided by UniPage, published on the Website in the "Services" section at www.unipage.net/en/services.

1.1.4. Customer — an individual who has submitted a duly completed Request on the UniPage Website for reception of Services.

If the Customer is under the age of majority (defined according to the legislation of the country of permanent residence), the Customer shall upload the written consent for conclusion of this Agreement from one of the parents, adoptive parents, or guardians of the applicant to conclude this Agreement.

1.1.5. Request — an order duly executed on the UniPage Website for the provision of Services.

1.1.6. Mentor — a UniPage specialist who accepts a Request and processes it. He is the Customer’s coordinator of all issues related to the Customer's Request.

2. Subject of the Agreement

2.1. The Contractor undertakes to provide the services to the Customer in accordance with the Customer's electronic Request.

2.2. The Customer, in turn, undertakes to fully pay for these services in accordance with clause 4.3 of this Agreement.

3. Conditions and procedure for the provision of services

3.1. In order to use the services of UniPage, the Customer must go through the registration procedure on the Website without fail. If the Customer forgets his password, the Customer must contact the UniPage support service (ru.support@unipage.net) or reset his password.

3.2. After completing the registration procedure, the Customer is responsible for the safety of his registration data and confirms that all actions to use such data will be performed by the Customer personally or by his own consent.

3.3. The Customer confirms the accuracy of the personal data entered by him in the Personal Account and assumes full responsibility for the accuracy, completeness, and reliability of such data.

3.4. Prior to paying for the service, the Customer, in the Request or e-mail sent to the appointed Mentor, indicates his requested package of services and describes the additional information necessary to perform the service (type of accommodation, period of stay, maximum budget, etc.).

3.5. The service Agreement shall be effective from the moment it is signed by the Parties, affixed with the UniPage seal, and the full cost of the UniPage service is paid for by the Customer and funds are transferred to the settlement account of the Contractor.

3.6. Services are considered rendered properly and in full from the date of provision of consulting services in accordance with clause 5.2.3. and clause 5.2.4. of the Agreement.

3.7. By signing this Agreement, the Customer agrees to the submission, processing, and storage of the Customer’s personal data received by the Contractor hereunder, to third parties, and in particular: to the embassy of the destination country, education institution, or any other institutions involved in the admission process. The Parties agree that the personal data information shall be used solely for the proper fulfillment by the Parties of the terms of this Agreement, in accordance with the Privacy Policy.

3.8. The liability of UniPage under no circumstances may exceed the amount of money paid by the Customer for the service provision.

4. Cost of services and payment procedure

4.1. Upon agreement with the Contractor on the services to be delivered by the former as specified in the Request, the Customer shall be invoiced for payment to the e-mail address provided by the Customer in the Personal Account.

4.2. The Customer shall pay the full cost of the Contractor's services under the Agreement prior to the provision of the service.

4.3. The rates indicated on the Website are provided solely for guidance. Due to additions to the search criteria and changes in the content of the program, such as additions to the search criteria, the number of edited documents, booking as part of a group or individually, etc., the cost of the service may vary. The exact cost of the service is indicated in the table (on page 1 of the contract) in the "Service cost" field.

4.4. Payment is made by the transfer of funds to the Contractor's settlement account (in a bank or via online banking) or cash deposit in the Contractor's cash desk. The payment processing fee is paid by the Customer depending on the payment method chosen by the Customer.

4.5. Due to the variation in the terms of payment processing by various payment systems and banking structures, the start of work on the Request may be delayed until the funds are credited.

4.6. Payment obligations are considered to be properly fulfilled at the moment the payment amount is credited to the Contractor's settlement account.

4.7. After making the payment, the Customer must notify the Contractor of the transaction by attaching an electronic image of the payment receipt or a screenshot of the successful payment for the service.

5. Obligations and rights of the Parties

5.1. The customer is liable

5.1.1. For completing the registration process on the Website, which includes the unconditional acceptance of the terms of use of the Website.

5.1.2. For gaining familiarity with the package of services published on the UniPage Website at www.unipage.net/en/services and notifying the Mentor of the requested service.

5.1.3. For effecting payments hereunder on a timely basis and in full under this Agreement (within 3 days since the date of signing the Agreement).

5.1.4. For completing the Personal Account with data on a timely basis, as well as providing the Contractor with the documents and information necessary for the provision of the service. The Contractor reserves the right to delay the start of work on the provision of services until receiving the necessary documents from the Customer, without which the service cannot be provided in full.

5.1.5. For providing the Contractor with complete and reliable information about the presence of chronic diseases and other personal information that may be an obstacle to participation in the program in full, or serve as a basis for denial of a visa or a ban on entering the country.

5.1.6. For sending the certified acceptance of the services to the Contractor no later than 7 business days from the date of receipt from the Contractor, signed by the Contractor, or sending a reasoned refusal to sign the act.

In the event that the Customer fails to send the Contractor a signed acceptance certificate for the services rendered within the time limits specified in this clause, or does not provide a reasoned refusal to sign it, it is considered that the certificate is signed by both Parties, and the services are rendered in full.

5.1.7. In the event of a change in the e-mail address or contact phone number during the service provision period, for informing the Contractor by changing the information in the Personal Account and sending a corresponding notification by e-mail.

5.1.8. For independently bearing all additional costs associated with applying for a visa (sending documents by mailing services, apostille, translation and notarization services, payment of service and consular fees, a trip to the consulate general, etc.).

The Customer has the right to deal with these issues independently or to resort to the intermediary assistance of the Contractor if the Contractor has such an opportunity.

The Customer is familiar with the price range of the above-mentioned items of expenses and is aware that often the costs mentioned in clause 5.1.8. procedures can be quite high, and in some cases exceed the amount already paid to the Contractor.

5.1.9. For guaranteeing the legality and correctness of registration in accordance with the requirements of the embassy or educational institutions of the documents provided to UniPage, issued by the competent authorities of foreign states. The Customer is fully responsible for the accuracy of these documents. The Contractor does not examine such documents.

5.1.10. For learning and following the established immigration rules for entry, stay, and exit from the country of study (according to the type of visa required to study abroad). Under no circumstances is UniPage liable for violations by the Customer of the immigration policy of the country of study.

5.2. The Contractor is liable

5.2.1. For confirming receipt and acceptance for consideration of the Request by sending a notification by e-mail or telephone no later than 3 business days after the Customer sends the Request.

5.2.2. For sending a confirmation or refusal to accept the Request, after consideration of the Request, to the Customer no later than 10 business days after the receipt of the request.

5.2.3. For performing the full range of work specified in the description of the service in a qualitative and conscientious manner, in compliance with the Agreement.

5.2.4. For delivering a written report to the Customer in electronic format to evidence on the factual delivery of services as per the Request.

5.2.5. If the Customer has paid for the service before receiving the Contractor’s confirmation to accept the Request, and if the Customer's request cannot be fulfilled for a number of reasons (the absence of suitable programs for the declared budget, missed deadlines for filing applications, etc.), the Contractor is obliged to compensate the Customer for the full cost of services minus transaction costs (according to the clause 6.5.).

5.2.6. In case of detection of errors on the part of the Contractor, which served as the reason for receiving an official refusal from the embassy, for offering the Customer a free resubmission of the visa documents.

5.2.7. For not disclosing the confidential information and activity of the Customer throughout the service provision period.

5.3. The Customer is entitled

5.3.1. To refer to the management of the Contractor in order to replace the Mentor of the Customer with another specialist of the company by sending an official request to the e-mail of the Contractor (education@unipage.net) with an indication of the objective reason for the replacement.

The Contractor is obliged to consider the request within 5 (five) business days and send the Customer a decision to replace the Mentor.

5.3.2. In case the decision to terminate the Agreement is made, to send a detailed request to the e-mail address of the Contractor with an indication of the reasons for the termination of the Agreement and a request for monetary compensation, minus the part of the service package that was provided in full.

The Contractor is obliged to consider the request within 5 (five) business days and send the Customer a compensation decision.

During the calculation, the cost of each individual service is taken into account (for example, the number of selected programs, filling out an application, etc.) according to the price list www.unipage.net/en/service_expenses, but not more than the full cost of the Agreement amount.

5.3.3. To receive commensurate compensations and refunds, taking into account the limitations established by this Agreement.

5.4. The Contractor is entitled

5.4.1. To independently determine the procedure for the performance of services under this Agreement: set deadlines for the Customer to provide the documents required to apply for a visa.

5.4.2. To take any action to perform the service in a timely manner in accordance with professional vision and experience.

5.4.3. To decide on the Customer's right to access the created student e-mail. The Contractor's sole right to access mail until the moment of enrollment is due to the Mentor's full responsibility for receiving and providing timely feedback to educational or visa organizations.

6. Terms of service annulment

6.1. The Contractor shall be entitled to unilaterally annul the Request in case of failure to submit, or failure by the Customer to meet the submission deadlines of documents or data required to deliver services hereunder by the Contractor.

The deadlines for providing the necessary documents and information are set by the Contractor in accordance with clause 5.1.4.

6.2. The Customer shall be entitled to annul the Request in case of failure of the Contractor to meet the terms of service delivery specified hereunder, if the Contractor fails to notify the Customer in writing on reasons that caused prolongation of terms, including the terms specified for service delivery.

6.3. Upon cancellation of services, the Contractor retains all expenses incurred by him during the execution of the Agreement related to the implementation of the preparatory stage and the stage of preparing documents for admission, the costs of processing and reviewing the request, and preparing documents.

6.4. In case the service is delivered in part, the Contractor shall be entitled to deduct the amount of the service delivered in full.

6.5. In case of payment and refund, all additional transaction costs are withheld from the Customer.

6.6. Return of funds is made within a period of 20 days after acceptance by the Contractor of the decision on compensation and corresponding written notification of the Customer.

7. Guarantees for obtaining a visa

7.1. The decision to issue a visa to the Customer is made by the consul or visa officer and cannot be guaranteed by the Contractor.

7.2. The Customer is aware of the risks associated with the visa application procedure, and understands the possibility of refusal.

7.3. The Contractor does everything possible within the framework of the contract and his professional competence to maximize the Customer's chances of obtaining a visa.

8. Force Majeure

8.1. Parties are not responsible for partial or complete failure to fulfill obligations under this Agreement if such failure was caused by force majeure arising after the conclusion of the Agreement as a result of extraordinary circumstances, such as floods, fires, earthquakes, and other natural phenomena, as well as war, military operations, blockades, the ban of actions and acts by public authorities, strikes, disruption of communications and energy supply, explosions that occurred during the term of this Agreement, which the Parties could not foresee or prevent.

8.2. In the circumstances specified in clause 8.1. of this Agreement, the Party shall promptly notify the other Party about such circumstances in writing. The notice must include information on the nature of the circumstance, as well as official documents that certify the existence of such circumstances and, if possible, give an assessment of their impact on the Party's ability to fulfill its obligations under the Agreement.

8.3. Subject to occurrence of circumstances specified in clause 8.1 of this Agreement, the term of execution of obligations by the Party under this Agreement is extended in proportion to the time during which these circumstances and their consequences exist, or period after which the resumption of actions for the implementation of services is possible, for example, when the educational course is held once a year.

9. Contract validity. Contract modification and termination

9.1. The Agreement shall be effective immediately after it is signed by both Parties and since the date of payment effected by the Customer, and is valid until the works performed are accepted.

9.2. The Agreement is valid for 1 calendar year from the date of its signing, and if the Parties do not sign the act after the expiration of the calendar year, it is automatically extended for the next calendar year.

9.3. The Agreement may be amended or terminated by the written agreement of the Parties, as well as in other cases as stipulated by the applicable legislation of the country where the company is incorporated and by the terms of this Agreement.

10. Dispute settlement procedure

10.1. Any discrepancies and disputes arising between the Parties shall be settled through negotiations by signing additional agreements and statements of disagreements, as well as by reporting on claims to consider within 10 business days since the date of claim received by the relevant Party.

10.2. In case an agreement is not reached by the matter under dispute as specified in clause 10.1., the dispute shall be delivered for consideration of the court of the country where UniPage is incorporated.

11. Miscellaneous conditions

11.1. All other issues not regulated by this Contract shall be settled in compliance with the applicable legislation of the country where UniPage is incorporated.

11.2. All annexes and additional agreements concluded between the Customer and Contractor shall be the integral part of the Agreement.

11.3. The Parties recognize the legal force behind electronic letters (documents sent by e-mail) and recognize them as equivalent to documents on paper, signed with a handwritten signature, because only the Parties themselves and persons authorized by them have access to the corresponding e-mail addresses entered when filling out personal information on the Website, and which are the electronic signature of the respective Party.

11.4. Access to the e-mail address is available with a password and the Customer shall be obliged to keep the password confidential. In case the password is forgotten, the Customer shall immediately inform the Contractor.

11.5. The Customer has the right to impose obligations for service payment on a third party (including a legal entity).

11.6. Information and consulting services provided by the Contractor are not educational activities, are not subject to licensing, are not accompanied by final certification, assignment of any qualification, and issuance of a certificate of education.

Additional agreement

In connection with the current global situation, educational institutions, consulates, visa centers, and other authorities that depend on daily changes reserve the full right to make any decisions unilaterally without prior notice. Such decisions can be critical for the Customer, up to the complete or temporary transfer of study to an online format, the introduction of additional requirements, the cancellation of study with compensation of funds, the cancellation of study with deduction of funds, the closing of slots for an interview at the consulate, the closure of borders, and any other circumstances that impede departure or entry of the Customer into the country of study.

The Contractor cannot influence the decisions made by authorized authorities and is not liable to the Customer for these decisions. In the interaction of the Parties, the Contractor is responsible only for the quality of the services provided by him. The Contractor fulfills the obligations assigned to him under the contract in good faith. Cases of non-fulfillment of obligations by third parties (the above authorities) are not the reason for the return of funds by the Contractor. All risks, including financial ones, in case of cancellation or rescheduling of the study program, are assumed by the Customer. By concluding this Agreement, the Contractor guarantees that on the day the Contract is concluded, the situation allows for provision of the service on the agreed terms. Any further changes beyond the control of the Contractor cannot be a reason for termination of the Contract or compensation for the entire cost of the Contract.

The Customer has the right to terminate the Contract using the standard terms of the Contract regarding due compensation and the mandatory deduction of funds for the amount of work done in accordance with clause 5.3. and 6. of the Contract at the following rates www.unipage.net/ru/service_expenses. After the visa application form is completed, any compensation of funds will not be made. The Customer undertakes to provide any requested information at the request of the consulate. In the event of a delay in issuing a visa, the Contractor is not responsible for the untimely start of study or the non-admission of a student to an educational institution due to being late.