Provides translation and certification requirements for educational documentsThe Customer is entitled to seek clarification on the material during an additional consultation lasting up to 1 (one) hour.
3.7. The Contractor issues a completion certificate to the Customer, signed by the Contractor, indicating the actual Services performed in accordance with the Application.
3.8. The Customer must send the signed Certificate of Acceptance of Services Rendered to the Contractor within 3 (three) business days of receiving the original or a scanned copy from the Contractor.
In case the Customer fails to meet this deadline or refuses to sign the Certificate with proper justification, it will be considered that the Certificate has been signed by both Parties, and the Services have been rendered in full.
4. Payment procedure and service reception
4.1. The cost of the Contractor's Services and available payment methods are published on the Contractor's website at https://www.unipage.net/en/services in the "Additional services" section. While the table provides a preliminary cost per hour, the actual cost may vary depending on the duration of the consultation. The Specialist in the initial processing of applications will inform the Customer of the exact cost during the free initial consultation.
4.1.1. Consultation costs for extension or absence:
30 minutes — 7 000 rubles
60 minutes — 15 000 rubles
4.2. Payment for the Service is made through a 100% prepayment based on the agreed number of hours with the Contractor. Payment can be completed via the invoice issued by the Contractor, a provided link/QR code, or in cash at the office.
4.2.1. In case of Consultation time extension, the Parties may conclude the initial Consultation after 1 (one) hour and determine an additional time and date in accordance with clause 4.2. Alternatively, Parties can mutually agree to continue the Consultation and receive an invoice for additional payment as specified in clause 4.1.1.
4.3. The Contractor reserves the right to unilaterally modify the cost of services. The Customer will be notified of such changes at least 3 (three) working days prior to the effective date of the cost adjustment through email communication. Any services already paid for will be provided at the initially agreed tariff without changes.
4.4. Payment is considered complete upon receipt of funds in the Contractor's account. All transaction costs are the responsibility of the Customer.
4.5. The Service is deemed fully rendered once all services have been executed as outlined in section 2.1. within a period of 1 (one) month from the contract's payment date.
4.6. The Customer is responsible for covering all costs related to communication organization required to receive the Contractor's Services.
4.7. If an online format is chosen, the Customer must ensure their own comfortable conditions for conducting the virtual consultation, including headphones, microphone, stable internet connection, etc.
5. Postponement of consultation. Absence for consultation.
5.1. Rescheduling the consultation:
5.1.1. The Customer is allowed to reschedule a consultation once, provided they notify the Mentor at least 8 (eight) hours before the scheduled consultation start time through an agreed-upon communication method with the Mentor. Failure to meet this specified period is considered equivalent to the Customer's absence for the consultation and will be counted as conducted, unless otherwise individually agreed upon.
5.1.2. The Contractor reserves the right to reschedule a consultation once, notifying the Customer at least 8 (eight) hours before the scheduled consultation start time, in case of Mentor's illness or other valid reasons. Failure to meet this specified period entitles the Customer to choose any convenient time for the consultation (within the Contractor's working hours) or request a full refund.
5.1.3. Any request for a repeated rescheduling is subject to mutual agreement. Either Party has the right to decline a rescheduling request and may request full monetary compensation.
5.2. Failure to appear for the consultation:
5.2.1. If the Customer is unavailable for a call from the Mentor at the scheduled consultation time, the Mentor will make repeated attempts to contact the Customer during the first 15 minutes. In such cases, the previously agreed start time of the consultation will be considered the actual start time. If, after the above procedures, it is still not possible to reach the Customer, the consultation will be deemed completed, and no compensation will be provided.
5.2.2. If the Mentor fails to contact the Customer within 5 (five) minutes of the agreed time and upon agreement with the Customer, the Customer must immediately inform the Contractor by contacting the Manager or the Mentor directly at the Contractor's phone number: +7 (499) 677-18-64. In this case, the consultation will be rescheduled to a time convenient for the Customer.
5.3. The Contractor is not liable and does not provide compensation in cases of non-appearance due to the Customer's lack of necessary software or technical issues related to internet connectivity.
6. Service annulment. Agreement cancellation.
6.1. The Customer has the right to cancel this Agreement and request a refund by notifying the Contractor at least 8 (eight) hours before the scheduled consultation start time. The notification should be sent via email to the Mentor (with a copy to the Contractor at education@unipage.net).
6.2. Funds are reimbursed to the Customer with a deduction for fully provided services.
6.3. Should the Customer decline the Service after the Consultation, the Contractor retains 15000 rubles for the Consultation.
6.4. The Contractor operates during weekdays from 10:00 to 19:00 Moscow time. Support and information services are not available on weekends (Saturday and Sunday) and official public holidays.
7. Procedure for sending messages.
7.1. To notify about a rescheduled consultation, one of the following methods should be used:
7.1.1. Send an email to the Mentor or the Customer, depending on who is rescheduling the consultation (with a copy to the Contractor at education@unipage.net).
7.1.2. Use the agreed-upon messengers for communication as determined in advance by the parties.
7.1.3. Inform the Contractor's manager about the consultation postponement via phone at +7 (499) 677-18-64, in accordance with clause 6.3.
8. Privacy.
8.1. The Customer agrees to provide their personal data to the Contractor for the purpose of processing and storage. Both Parties agree that personal data will be used solely for the proper fulfillment of the terms of this Agreement.
8.2. The Party receiving such information during the Agreement's execution undertakes not to disclose it to third parties and to maintain information security measures to prevent its unauthorized disclosure.
8.3. Neither Party has the right to transfer the right to claim under this Agreement to a third party without the consent of the other Party, particularly if it involves the transfer of confidential information received from the other Party, unless otherwise provided by the Legislation of the Russian Federation.
8.4. The Customer acknowledges that the Contractor has the right to audio-record the consultation between the Mentor and the Customer to enhance service quality.
8.5. The Customer has the right to make audio recordings of the consultation solely for personal use, subject to prior approval from the Mentor.
8.6. Both Parties are prohibited from sharing recordings, audio recordings, video recordings, and any information from the consultations with third parties.
9. Miscellaneous conditions.
9.1. Information and consulting services provided by the Contractor are not educational activities, are not subject to licensing, are not accompanied by final certification, assignment of any qualification, and issuance of a certificate of education.
9.2. Parties shall be held liable for non-fulfillment or improper fulfillment of obligations under this Agreement in accordance with the terms stated in this Agreement and the legislation of the Russian Federation.
9.3. In the event of force majeure circumstances that were unforeseeable and could not be prevented by reasonable measures, the deadline for fulfilling obligations under this Agreement will be extended proportionally to the duration of such circumstances. Compensation for any losses will not be provided. Force majeure circumstances may include but are not limited to: floods, fires, earthquakes, explosions, storms, natural disasters, epidemics, as well as wars or hostilities, terrorist acts, fluctuations in the electrical network, and other circumstances leading to the failure of technical means of any party to the Agreement. The Party affected by force majeure circumstances is obligated to promptly notify the other Party in writing about the occurrence, estimated duration, and termination of such circumstances, within 5 (five) business days. In case of a dispute regarding the onset, duration, and end of force majeure circumstances, the conclusion of the competent authority at the relevant Party's location will serve as an appropriate and sufficient confirmation. Failure to notify or untimely notification of force majeure circumstances will deprive the Party of the right to refer to them as a basis for exemption from liability for non-fulfillment of obligations under this Agreement. If force majeure circumstances and/or their consequences persist for more than 30 (thirty) consecutive calendar days, either Party may terminate the Agreement by sending a written notice to the other Party.
9.4. Disputes between the Parties shall be resolved through negotiations, signing additional agreements and disagreement protocols, as well as submitting claims to each other, which shall be considered within 10 (ten) business days from the date of receipt by the relevant Party.
If no agreement is reached, the Party whose rights have been violated may seek protection of its rights through the Moscow Arbitration Court in accordance with the legislation of the Russian Federation.
9.5. The Parties acknowledge the legal validity of emails — documents sent via email — and consider them equivalent to paper documents signed with a handwritten signature. This recognition is based on the fact that only the Parties themselves and authorized individuals have access to the corresponding email addresses provided during personal information submission on the Website, which serves as the electronic signature of the respective Party.