Service: Full Accompaniment — Courses at a Language School Abroad
Full accompaniment for enrollment in language courses includes the following:
- Professional consultation
- Selection of a language school, course of study and accommodation (if necessary)
- School seat reservation
- Filling out the application form
- Provision of a contract with the school, clarification of the main terms of the contract
- Assistance in paying for the course and accommodation
- Communication with the school on all issues before the trip and during your stay at the school
- Language course fee
- Accommodation cost (additional payment is possible in form of refundable deposit)
- Postal and courier services
- Transfer to/from airport
Depending on the date of contacting UniPage, the terms for providing the full accompaniment of enrollment to language courses can vary from 1 week to the deadline for submitting documents to a language school/receiving a confirmation of enrollment for a course from school (listing the details of the course and residence: school address, period studies and course title, timetables, residential addresses, dates and times of entry and exit, etc).
Selection of language courses
For many years, UniPage has been working with a number of leading schools in the world of education abroad, which regularly participate in competitions for the best school of the year and take first places. All language schools are carefully selected by the Contractor according to a number of criteria:
- availability of all necessary accreditations (for conducting a training course for foreign students and the possibility of issuing an invitation for a visa)
- the school has a high-quality offer for the placement of students
- positive feedback from students about the course, methodology and results achieved
- high student return rates to the same schools, etc.
UniPage is the travel facilitator and coordinator. The school itself is directly responsible for the quality and volume of services provided by the school — transfer, insurance, language program (teaching methods, content, etc.), activities carried out by the school, excursions, etc. The Customer can send all wishes and recommendations after the trip to the school directly or through the UniPage mentor.
The Parties hereby agree as follows:
1. Terms and Definitions
1.1. Parties use the following basic terms for goals and purposes stated by this agreement:
1.1.1. www.unipage.net – UniPage official website (hereinafter «Site»)
1.1.2. Account – Customer’s personalized workspace with access closed from third parties, which assumes obligatory registration on the Site and receipt of the account details (hereinafter «Account»).
1.1.3. Services – informational, consultation and other services, provided by the UniPage company and listed on the Site in the «Services» section at www.unipage.net/en/services.
1.1.4. Customer – an individual who has appropriately applied for the reception of Services via the form on the Site. If the Customer is not of legal age according to their country of permanent residence’s law, they have to be represented by a parent or other legal representative.
1.1.5. Application – an order for provision of services appropriately placed on the Site.
1.1.6. Mentor – a UniPage specialist who receives and processes the Order. Acts as the coordinator for the Customer in relation to all questions concerning their Order.
2. Subject of Agreement
2.1. The Contractor provides the Customer with the Services in accordance with the electronic Application.
2.2. The Customer, in their turn, is obliged to fully pay for the Services in accordance with clause 4.3 of this Agreement.
3. Conditions and procedure for the provision of services
3.1. To use the services of the UniPage Company, the user goes through the registration procedure on the Site. If you lose your password, you must contact the UniPage support service email@example.com or reset your password yourself.
3.2. After passing the registration procedure, the Customer is responsible for the security of their registration data and confirms that all actions performed using this data are performed either by them or with their consent.
3.3. The customer confirms the accuracy of the personal data entered by them into the Account and assumes full responsibility for its accuracy, completeness and reliability.
3.4. Before paying for the service, the Customer sends a request to the appointed Mentor, stating the desired service package and a description of additional information required to perform the service. For example, it could list the search criteria (priority specialization, specific educational institution, country, city, tuition fees, training format, etc.) by which the academic programmes should be filtered.
3.5. The contract for the provision of services is considered established from the moment it is signed by the Parties, stamped by the Contractor, paid in full by the Customer and the funds are transferred to the Contractor’s account..
3.6. Services are considered to have been provided properly and in full after the formation of a complete package of documents for the university, its submission online and/or sending a physical copy of the documents to the university (depending on the requirements of the university) and receiving an official response from the university on the results of enrollment in compliance with the conditions of clause 5.2.2. and clause 5.2.3. of this agreement.
3.8. The liability of UniPage can under no circumstances exceed the amount paid by the Customer for the provision of the service.
4. Cost of services and payment procedure
4.1. After agreeing with the Contractor on the list of services specified in the Application, the Customer is sent an invoice for the provision of services to the email address specified by them during registration.
4.2. The Customer pays the full cost of the Contractor's services under the contract.
4.3. The tariffs listed on the Site at www.unipage.net/en/services are for informational purposes only. Due to additions to the search criteria or changes in the number of edited documents, and other factors, the cost of services may change. The exact cost of services is indicated in the table (on 1 page of the Agreement) in the "Cost of services" field.
In the case of a group trip, the cost of participation is calculated based on the number of participants indicated in the agreement and is also indicated on the first page of the agreement in the field "Cost of service". Any changes in the number of participants may lead to a change in the cost of the program, up to the cancellation of the trip if the final number of participants exceeds the number allowable for the start of the program (according to the conditions and internal policy of the school).
4.4. Payment is made by transferring funds to the settlement account of the Contractor or by depositing cash to the Contractor's cashier. The payment processing fee, depending on the payment method chosen by them, is paid by the Customer.
4.5. Due to the fact that the terms for processing a payment by various payment systems and banking structures vary, the start of processing the Application may be delayed accordingly.
4.6. Payment obligations are deemed to be duly fulfilled at the moment the payment amount is credited to the Contractor's current account.
4.7. After making a payment, the Customer must notify the Contractor about the transaction by attaching an electronic image of a receipt for payment or a screenshot of the notification about the successful payment for services.
5. Obligations and rights of the Parties
5.1. The Customer is obliged to
5.1.2. Choose a package of services published on the UniPage Website at www.unipage.net/en/services and send a message to the Mentor with a description of the requested service.
5.1.3. If the Customer has special requirements for the quality and/or composition of the Programme, they are obliged to notify the Contractor about this and reflect this in the Request in the "Comments" column. For the provision of services that are not provided by default, an additional fee may be charged, the amount of which is subject to clarification with the Contractor.
5.1.4. Make full payment under this agreement no later than 3 days from the date of signing the agreement.
5.1.5. Timely fill out the Account information, as well as provide the Contractor with the documents and information necessary for the provision of the service. These include, but are not limited to: the student's external passport with a sufficient validity period in accordance with the immigration rules for entering the country of study; email and phone number, as well as the full name of the parents with the indication of contact phones and emails. The Contractor reserves the right to postpone the start of work on the provision of the service until the receipt of the necessary documents from the Customer, without which the service cannot be provided efficiently and in full.
5.1.6. Provide the Contractor with complete and reliable information about the presence of chronic diseases and other personal information that may be an obstacle to participation in any programme in full, or serve as a reason for refusing a visa, or prohibiting from leaving the country.
5.1.7. Send the Contractor a signed original or scanned copy of the Certificate of Acceptance of the Services, or send a reasoned refusal to sign the Certificate, no later than 7 (seven) working days from the date of its receipt from the Contractor.
In the event that the Customer does not send the Contractor the Certificate of Acceptance of the Services signed by them or a reasoned refusal to sign it within the time limits established by this clause, it is considered that the Certificate has been signed by both Parties.
5.1.8. In case of changing the email address or contact phone number during the provision of services, inform the Contractor by sending an appropriate notification by email within 2 (two) business days.
5.1.9. In the case of imposing an intermediary function on the Contractor in terms of transferring tuition fees, all additional costs associated with this operation (purchase of currency, exchange rate differences, bank commissions, etc.) are paid by the Customer.
The Contractor has the right to refuse the intermediary function unconditionally.
5.1.10. Cover all the expenses and study fees on the contractor’s behalf in an event that the customer canceled the program reservation in time exceeding the deadline for free cancellation of the reservation (see booking and cancellation policy with specific educational institution).
5.1.11. Personally bear all the auxiliary costs associated with admission to the courses (sending documents by courier mail, apostille, translation and notarization services, registration fees, travel for entrance examinations, etc.). The customer has the right to deal with these questions on their own or to delegate this responsibility onto the contractor, if the latter party is able to accept such responsibility.
The Customer is familiar with the prices for the aforementioned items of expenditure and is aware that the costs referred to in clause 5.1.11. procedures may exceed the amount already paid to the Contractor.
5.1.12. Ensure the legality and correctness of the documents issued by the competent authorities of the Russian Federation and foreign states and provided by the Customer to UniPage. The Customer is fully responsible for the accuracy of these documents. The Contractor does not conduct an examination of such documents.
5.1.13. Study and follow the established immigration rules for entering, staying and leaving the country of study (according to the type of visa required for studying abroad). UniPage is under no circumstances responsible for any violation of the immigration policy of the country of study by the Customer.
5.2. The Contractor is obliged to
5.2.1. Confirm the receipt and review of the Application by sending a notification by mail or phone no later than three business days after the Customer sends the Application.
5.2.2. After reviewing the Application, send a confirmation or refusal to accept the Application for processing to the Customer no later than 10 working days after receiving the Request.
5.2.3 Perform the entire range of works specified in the description of the service in compliance with terms for the provision of the service.
5.2.4. Provide the Customer with an act of completed work, signed by the Contractor, stating the actual completion of the services by the Contractor in accordance with the Application.
5.2.5. If the Customer paid for the service before receiving the Contractor's consent, and the Customer's request cannot be fulfilled for any reason (lack of suitable programmes within the declared budget, overdue application deadlines, etc.), the Contractor is obliged to return to the Customer the full cost of services less transaction costs (in accordance with clause 6.5.).
5.2.6. Offer the Customer an alternative language school or program, if the selected programmes do not meet the pre-specified selection criteria by Contractor’s mistake.
5.2.7. If errors which caused an official refusal from the educational institution are revealed on the part of the Contractor, offer the Customer a choice of:
- submission of documents to other educational institutions in which entry is still open;
- re-submission of documents to the initially agreed upon educational institutions for the next enrollment;
- compensation of 50% of the cost of full accompaniment for one programme, which amounts to the cost of full accompaniment paid by the Customer divided by the number of programmes).
5.2.8. Not to disclose confidential information about the Customer and their activities obtained during the provision of services.
5.3. The Customer has the right to
5.3.1. Contact the company's management with a request to replace their Mentor with another specialist of the company by sending an official request to the Contractor's email address ([mailto:firstname.lastname@example.org email@example.com]) with an objective reason for replacing the specialist.
The Contractor is obliged to assess the request within 5 (five) business days and send the Customer the decision.
5.3.2. If the decision to terminate the contract, send a request addressed to the General Director to the Contractor's email address explaining the reasons for termination of the contract and a request for compensation of funds minus the part of the package of services that was provided in full.
The Contractor is obliged to review the request and send the Customer a conclusion on compensation within 5 (five) business days.
5.3.3. Receive commensurate compensation and refunds subject to the restrictions established by this agreement.
5.4. The Contractor has the right to
5.4.1. Independently determine the procedure for performing services under this contract. This means that the Mentor creates a strategy and sets deadlines for the Customer to provide draft versions of application documents.
5.4.4. Take any action to perform the service on time in accordance with their professional vision and experience.
5.4.5. Decide on the Customer's right to access the student's email. The Contractor's sole right of access to email until the moment of enrollment stems from the full responsibility of the Mentor for receiving and providing timely feedback to educational or visa organizations.
6. Terms of cancellation of services
6.1. The Contractor has the right to unilaterally cancel the Application in case of failure on the Customer’s side to provide documents or information necessary for the provision of the services by the Contractor under this agreement, or in case of non-compliance with the time frame by the Customer.
The terms for providing the necessary documents and information are established by the Contractor in accordance with clause 5.1.5.
6.2. The Customer has the right to cancel the contract if the Contractor fails to comply with the terms for the provision of services established by this contract, if the Contractor has not notified the Customer in written form of the reasons that led to the prolongation of service before the deadline for performing the service.
6.3. In case of cancellation of services, the Contractor reserves the right to withhold 20% of the total cost of services of application review and consultation (in case of solitary students (not members of a group) who have only paid for the accompaniment).
If the cancelled order had been made on behalf of a group of students and the school fees had been paid in full, the compensation is executed in accordance with the school policy and conditions of this agreement.
If the cancellation occurs after the program has been selected and the booking form has been filled out, no compensation for the cost of services is provided.
6.4. If the service is provided partially, the Contractor has the right to withhold the amount for which the service has been provided in full.
6.5. When paying and returning funds, all additional transaction costs are withheld from the Customer.
6.6. Refunds are made no later than 20 days after the Contractor makes a decision on compensation and sends a corresponding written notice to the Customer.
6.7. In case of trip cancellation, the Contractor assists in reimbursing the educational institution of the paid funds due to the Customer in accordance with the terms of the return policy of the educational institution by sending an official request to the educational institution.
7. Force majeure
7.1. The parties are exempt from liability for partial or complete failure to fulfill their obligations under this agreement if this failure was a consequence of unpredictable circumstances that arose after the conclusion of this agreement as a result of force majeure, such as floods, fires, earthquakes and other natural phenomena, as well as war, military actions, blockades, prohibitive actions of the authorities and acts of state bodies, strikes, destruction of communications and energy supply, explosions that occurred during the validity period of this agreement, which the parties could not foresee or prevent.
7.2. Upon the occurrence of the events specified in clause 8.1. of this agreement, the Party must immediately notify the other Party in written form. The notice must contain data on the nature of the circumstances, as well as official documents certifying the existence of these circumstances and, if possible, giving an assessment of their impact on the Party's ability to fulfill the obligations under this agreement.
7.3. In the occurrence of the events specified in clause 8.1 of this agreement, the period for the Party to fulfill its obligations under this agreement is postponed in proportion to the time during which these circumstances and their consequences are in effect, or the period after which it is possible to resume actions for the performance of services.
8. Duration of the contract. Procedure for amendment and termination of the contract
8.1. This agreement comes into force immediately after it is signed by both Parties and the Customer makes payment under the agreement, and is valid until the signing of the certificate of completion.
8.2. The contract is valid for 1 calendar year from the date of its signing or until the signing of the act of acceptance of services. If the Parties do not sign the act by the end of the calendar year, the agreement is automatically extended for the next calendar year.
8.3. This agreement can be changed or terminated by written agreement of the Parties, as well as in other cases stipulated by the current legislation of the Russian Federation and this agreement.
9. Procedure for resolving disputes
9.1. Disagreements arising between the Parties are resolved through negotiations, signing additional agreements and protocols of disagreements, as well as sending claims to each other, the consideration of which is 10 working days from the date of receipt of the claim by the relevant Party.
9.2. If it is impossible to resolve disputes in the way specified in clause 10.1. of this agreement, such a dispute is referred to the court at the location of the Contractor.
10. Other conditions
10.1. All other issues not regulated by this agreement are resolved in accordance with the current legislation of the Russian Federation.
10.2. All Appendices and Additional agreements established between the Customer and the Contractor are an integral part of this agreement.
10.3. The Parties recognize the legal force behind emails – documents sent by email, and recognize them as equivalent to paper documents signed with a handwritten signature, since only the Parties themselves and their authorized representatives have access to the corresponding email addresses entered when filling out personal information on the Site, and which is the electronic signature of the relevant Party.
10.4. The Customer accesses the email box using a password and undertakes to maintain its confidentiality. If the password is lost, the Customer undertakes to immediately inform the Contractor.
10.5. The Customer has the right to impose payment obligations for the services on a third party.
10.6. The information and consulting services provided by the Contractor are not educational activities and are not subject to licensing. They are not accompanied by final certification, assignment of any qualifications or the issuance of an education certificate.