The Parties hereby agree on the following:
The package of complete guidance in language course enrollment includes the following services:
Selection of a language school, course of study, and accommodation (if necessary)
Reservation of a place in the school
Completion of the application form
Provision of a contract with the school, explanation of the main conditions under the contract
Assistance with paying for the course and accommodation
Communication with the school on all issues before the trip and during the stay at the school
Language course fees
Cost of living (an additional fee is possible — a refundable deposit)
Postal and courier services
Duration of the service
Depending on the date of request to UniPage, the terms for the provision of the complete guidance in language course enrollment can vary from 1 week to the deadline for document submission to the language school / confirmation of enrollment in the course from the school (indicating the details of the course and accommodation: address of the school, course duration and name, schedule, address of residence, dates, times of entry and exit, etc.).
1. Terms and definitions
1.1. The Parties use the following basic terms with the purposes stated in this Agreement:
1.1.1. www.unipage.net — the official website of UniPage (hereinafter referred to as "the Website").
1.1.2. Personal Account — a personalized workspace of the Customer with access secured from any third parties. The Personal Account is accessed through mandatory registration on the Website, which implies the acquisition of the Personal Account (hereinafter referred to as "the Personal Account" or “PA”).
1.1.3. Services — information, consulting, and other services provided by UniPage, published on the Website in the "Services" section at www.unipage.net/en/services.
1.1.4. Customer — an individual who has submitted a duly completed Request on the UniPage Website for the reception of informational and consulting services indicated in 1.1.3 of the present Agreement with the purpose of entering a foreign educational institution.
If the Customer is under the age of majority (defined according to the legislation of the country of permanent residence), the Customer shall upload the written consent for conclusion of this Agreement from one of the parents, adoptive parents, or guardians of the applicant to conclude this Agreement.
1.1.5. Request — an order duly executed on the UniPage Website for the provision of Services indicated in 1.1.3.
1.1.6. Mentor — a UniPage specialist who accepts a Request and processes it. He is the Customer’s coordinator of all issues related to the Customer's Request.
2. Subject of the Agreement
2.1. The Contractor undertakes to provide the services to the Customer in accordance with the Customer's electronic Request.
2.2. The Customer, in turn, undertakes to fully pay for these services in accordance with clause 4.3 of this Agreement.
3. Conditions and procedures for the provision of services
3.1. In order to use the services of UniPage, the Customer must go through the registration procedure on the Website without fail. If the Customer forgets his password, the Customer must contact the UniPage support service (firstname.lastname@example.org) or reset his password.
3.2. After completing the registration procedure, the Customer is responsible for the safety of his registration data and confirms that all actions to use such data will be performed by the Customer personally or by his own consent.
3.3. The Customer confirms the accuracy of the personal data entered by him in the Personal Account and assumes full responsibility for the accuracy, completeness, and reliability of such data.
3.4. Prior to paying for the service, the Customer, in the Request or e-mail sent to the appointed Mentor, indicates his requested package of services and describes the additional information necessary to perform the service, for example, the search criteria (priority area of study, university, country, city, budget, study format, etc.) by which academic programs should be searched.
3.5. The service Agreement shall be effective from the moment it is signed by the Parties, affixed with the UniPage seal, and the full cost of the UniPage service is paid for by the Customer and funds are transferred to the settlement account of the Contractor.
3.6. Services are considered rendered properly and in full after receiving an official letter confirming enrollment in language courses from an educational institution, with further coordination of the Customer until arrival in the country of study (subject to the conditions of clause 5.2.3. and clause 5.2.4. of this Agreement).
3.8. The liability of UniPage under no circumstances may exceed the amount of money paid by the Customer for the service provision.
4. Cost of services and payment procedure
4.1. Upon agreement with the Contractor on the services to be delivered by the former as specified in the Request, the Customer shall be invoiced for payment to the e-mail address provided by the Customer in the Personal Account.
4.2. The Customer shall pay the full cost of the Contractor's services under the Agreement prior to the provision of the service.
4.3. The rates indicated on the Website are provided solely for guidance. Due to additions to the search criteria and changes in the content of the program, such as additions to the search criteria, the number of edited documents, booking as part of a group or individually, etc., the cost of the service may vary. The exact cost of the service is indicated in the table (on page 1 of the contract) in the "Service cost" field.
In the case of a group trip, the cost of participation is calculated based on the number of participants indicated in the Agreement and is also indicated on the first page of the Agreement in the "Service Cost" field. Any changes in the number of participants may lead to a change in the cost of the program, up to the cancellation of the trip if the final number of participants goes beyond the minimum allowable start of the program (according to the conditions and internal policy of the school).
4.4. Payment is made by the transfer of funds to the Contractor's settlement account (in a bank or via online banking) or cash deposit in the Contractor's cash desk. The payment processing fee is paid by the Customer depending on the payment method chosen by the Customer.
4.5. Due to the variation in the terms of payment processing by various payment systems and banking structures, the start of work on the Request may be delayed until the funds are credited.
4.6. Payment obligations are considered to be properly fulfilled at the moment the payment amount is credited to the Contractor's settlement account.
4.7. After making the payment, the Customer must notify the Contractor of the transaction by attaching an electronic image of the payment receipt or a screenshot of the successful payment for the service.
5. Obligations and rights of the Parties
5.1. The customer is liable
5.1.2. For determining the package of services published on the UniPage Website at www.unipage.net/en/services and notifying the Mentor of the requested service.
5.1.3. For indicating all of the criteria by which it is necessary to select programs in the Request. If the Customer has significant requirements for the quality and/or composition of the program, he is obliged to notify the Mentor and also specify such requirements in the comment box of the Request. For services not delivered herein, the Customer may pay an additional fee at the rate clarified by the Contractor.
5.1.4. For effecting payments hereunder on a timely basis and in full under this Agreement (within 3 days since the date of signing the Agreement).
5.1.5. For completing the Personal Account with data on a timely basis, as well as providing the Contractor with the documents and information necessary for the provision of the service, including, but not limited to: the Customer's international passport with sufficient validity in accordance with the immigration rules for entering the country of study, email and telephone, as well as the full name of the Customer’s parents with indicated contact numbers and e-mails. The Contractor reserves the right to postpone the start of work on the provision of services until the receipt of the necessary documents from the Customer, without which the service cannot be provided in a quality and full manner.
5.1.6. For providing the Contractor with complete and reliable information about the presence of chronic diseases and other personal information that may be an obstacle to participation in the Program in full or serve as a basis for denial of a visa or a ban on leaving the country.
5.1.7. For sending the certified acceptance of the services to the Contractor no later than 7 business days from the date of receipt from the Contractor, signed by the Contractor, or sending a reasoned refusal to sign the act.
In the event that the Customer fails to send the Contractor a signed acceptance certificate for the services rendered within the time limits specified in this clause, or does not provide a reasoned refusal to sign it, it is considered that the certificate is signed by both Parties, and the services are rendered in full.
5.1.8. In the event of a change in the e-mail address or contact phone number during the service provision period, for informing the Contractor by changing the information in the Personal Account and sending a corresponding notification by e-mail.
5.1.9. In the event that the Contractor is entrusted with an intermediary function in terms of transferring tuition fees, for paying all additional costs of the Contractor related to this operation (currency purchases, exchange rate differences, bank commissions, etc.).
The Contractor has the right to refuse the intermediary function without providing reasons.
5.1.10. For covering all costs and paying the invoice issued by the educational institution for payment to the Contractor, if the Customer canceled the program reservation within a period exceeding the established deadlines for free cancellation of the reservation (see the reservation and cancellation policy of the educational institution).
5.1.11. For independently bearing all additional costs associated with enrolling in language courses (if necessary: sending documents by courier mail, apostille, translation and notarization services, payment of registration fees, etc.).
The Customer has the right to deal with these issues independently or to resort to the intermediary assistance of the Contractor if the Contractor has such an opportunity.
The Customer is familiar with the order of prices for the above items of expenses and is aware that the costs mentioned in clause 5.1.11. procedures can be quite high, in some cases exceeding the amount already paid to the Contractor.
5.1.12. For guaranteeing the legality and correctness of registration in accordance with the requirements of the embassy or educational institutions of the documents provided in UniPage, issued by the competent authorities of the country of the Customer’s residence. The Customer is fully responsible for the accuracy of these documents. The Contractor does not examine such documents.
5.1.13. For examining and following the established immigration rules for entry, stay, and exit from the country of study (according to the type of visa required to study abroad). Under no circumstances is UniPage liable for violations by the Customer of the immigration policy of the country of study.
5.2. The Contractor is liable
5.2.1. For confirming receipt and acceptance for consideration of the Request by sending a notification by e-mail or telephone no later than 3 working days after the Customer sends the Request.
5.2.2. For sending a confirmation or refusal to accept the Request, after consideration of the Request, to the Customer no later than 10 business days after the receipt of the request.
5.2.3. For performing the full range of work specified in the description of the service in a qualitative and conscientious manner, in compliance with the Agreement.
5.2.4. For delivering a written report to the Customer in electronic format to evidence on the factual delivery of services as per the Request.
5.2.5. If the Customer has paid for the service before receiving the Contractor’s confirmation to accept the Request, and if the Customer's request cannot be fulfilled for a number of reasons (the absence of suitable programs for the declared budget, missed deadlines for filing applications, etc.), the Contractor is obliged to compensate the Customer for the full cost of services minus transaction costs (according to the clause 6.5.).
5.2.6. For offering the Customer alternative language courses abroad, in case when one or several selected programs because of substantial omission of the Contractor are not suitable for the Customer, i.e. do not meet the predetermined selection criteria.
This obligation is valid at the time of selection of the optimal program and cannot be applied after the payment of the language course or upon arrival at the school and the beginning of the course.
5.2.7. For not disclosing the confidential information and activity of the Customer throughout the service provision period.
5.3. The Customer is entitled
5.3.1. To refer to the management of the Contractor in order to replace the Mentor of the Customer with another specialist of the company by sending an official request to the e-mail of the Contractor (email@example.com) with an indication of the objective reason for the replacement.
The Contractor is obliged to consider the request within 5 working days and relay the decision to replace the specialist to the Customer.
5.3.2. In case the decision to terminate the Agreement is made, to send a detailed request to the e-mail address of the Contractor with an indication of the reasons for the termination of the Agreement and a request for monetary compensation, minus the part of the service package that was provided in full according to the price on the "Services" page (www.unipage.net/en/service_expenses).
The Contractor is obliged to consider the request within 5 working days and to send a decision to the Customer regarding compensation.
5.3.3. To receive commensurate compensations and refunds, taking into account the limitations established by this Agreement.
5.4. The Contractor is entitled
5.4.1. To independently determine the procedure for the performance of services under this Agreement: set deadlines for the Customer to provide the documents required for enrollment in language courses.
5.4.2. To take any action to perform the service in a timely manner in accordance with professional vision and experience.
5.4.3. To decide on the Customer's right to access the created student e-mail. The Contractor's sole right to access mail until the moment of enrollment is due to the Mentor's full responsibility for receiving and providing timely feedback to educational or visa organizations.
6. Terms of service annulment
6.1. The Contractor shall be entitled to unilaterally annul the Request in case of failure to submit, or failure by the Customer to meet the submission deadlines of documents or data required to deliver services hereunder by the Contractor.
Terms to submit documents or information required shall be specified by the Contractor in accordance with clause 5.1.5.
6.2. The Customer shall be entitled to annul the Request in case of failure of the Contractor to meet the terms of service delivery specified hereunder, if the Contractor fails to notify the Customer in writing on reasons that caused prolongation of terms, including the terms specified for service delivery.
6.3. Upon cancellation of services, the Contractor has the right to withhold 20% of the Agreement amount for the consideration of the Request and general consultation (in the case when the student travels individually (not as part of a group) and paid only the cost of supervision);
In case of cancellation of services by the Customer, who booked the course as part of a group, and paid the Contractor the full cost of the school's package offer, compensation occurs in accordance with the policy of the school and the terms of this Agreement.
If a trip is canceled after selecting a program and filling out the booking form, no compensation for the cost of the complete guidance in language course enrollment is provided.
6.4. In case the service is delivered in part, the Contractor shall be entitled to deduct the amount of the service delivered in full.
6.5. When paying and returning funds, all additional transaction costs are withheld from the Customer.
6.6. Return of funds is made within a period of 20 days after acceptance by the Contractor of the decision on compensation and corresponding written notification of the Customer. Funds are returned to the account through which the initial payment of the service was made.
6.7. In case the trip is canceled, the Contractor shall assist in the reimbursement by the educational institution of the funds owed to the Customer in accordance with the terms of the refund policy of the educational institution by sending a formal request to the educational institution.
7. Force Majeure
7.1. Parties are not responsible for partial or complete failure to fulfill obligations under this Agreement if such failure was caused by force majeure arising after the conclusion of the Agreement as a result of extraordinary circumstances, such as floods, fires, earthquakes, and other natural phenomena, as well as war, military operations, blockades, the ban of actions and acts by public authorities, strikes, disruption of communications and energy supply, explosions that occurred during the term of this Agreement, which the Parties could not foresee or prevent.
7.2. In the circumstances specified in clause 7.1. of this Agreement, the Party shall promptly notify the other Party about such circumstances in writing. The notice must include information on the nature of the circumstance, as well as official documents that certify the existence of such circumstances and, if possible, give an assessment of their impact on the Party's ability to fulfill its obligations under the Agreement.
7.3. Subject to occurrence of circumstances specified in clause 7.1 of this Agreement, the term of execution of obligations by the Party under this Agreement is extended in proportion to the time during which these circumstances and their consequences exist, or period after which the resumption of actions for the implementation of services is possible, for example, when the educational course is held once a year.
8. Contract validity. Contract modification and termination
8.1. The Agreement shall be effective immediately after it is signed by both Parties and since the date of payment effected by the Customer, and is valid until the works performed are accepted.
8.2. The Agreement is valid for 1 calendar year from the date of its signing, and if the Parties do not sign the act after the expiration of the calendar year, it is automatically extended for the next calendar year.
8.3. The Agreement may be amended or terminated by the written agreement of the Parties, as well as in other cases as stipulated by the applicable legislation of the country where the company is incorporated and by the terms of this Agreement.
9. Dispute settlement procedure
9.1. Any discrepancies and disputes arising between the Parties shall be settled through negotiations by signing additional agreements and statements of disagreements, as well as by reporting on claims to consider within 10 business days since the date of claim received by the relevant Party.
9.2. In case an agreement is not reached by the matter under dispute as specified in clause 9.1., the dispute shall be delivered for consideration of the court of the country where UniPage is incorporated.
10. Miscellaneous conditions
10.1. All other issues not regulated by this Contract shall be settled in compliance with the applicable legislation of the country where UniPage is incorporated.
10.2. All annexes and additional agreements concluded between the Customer and Contractor shall be the integral part of the Agreement.
10.3. The Parties recognize the legal force behind electronic letters (documents sent by e-mail) and recognize them as equivalent to documents on paper, signed with a handwritten signature, because only the Parties themselves and persons authorized by them have access to the corresponding e-mail addresses entered when filling out personal information on the Website, and which are the electronic signature of the respective Party.
10.4. Access to the e-mail address is available with a password and the Customer shall be obliged to keep the password confidential. In case the password is forgotten, the Customer shall immediately inform the Contractor.
10.5. The Customer has the right to impose obligations for service payment on a third party (including a legal entity).
10.6. Information and consulting services provided by the Contractor are not educational activities, are not subject to licensing, are not accompanied by final certification, assignment of any qualification, and issuance of a certificate of education.