This agreement (hereinafter referred to as "the Agreement" or “the Contract”) is concluded between UniPage LLC, a legal entity (hereinafter referred to as “the Contractor'' or “UniPage”), and a customer (hereinafter referred to as “the Customer”) hereinafter referred to as “the Party” and jointly “the Parties”. This Agreement is supplemented by the Terms of Use and Privacy Policy, which are also an integral part of this Agreement. The Parties hereby agree on the following:
Stage 1: The Customer reads the samples and instructions for writing letters provided by the Contractor, and in turn drafts texts.
Stage 2: The Contractor revises the text by pointing out errors in the structure and logic of the text, directing the proper emphasis, and recommending improvements. The Customer continues working on the indicated errors.
Stage 3: The Contractor verifies the changes, further indicating further errors and providing recommendations. The Customer revises the indicated errors.
Stage 4: The Contractor verifies the correction of improper word-use and grammatical and lexical errors.
Stage 5: The Parties come to a final result.
Each document is edited no more than 3 times. The Contractor carries out each revision within 1-3 days. The editing process is limited to a total period of 2 months.
If there are requirements for the Contractor regarding timing — less than 5 business days for editing — the service is considered urgent, and the cost increases by 50%.
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Terms and definitions
1.1. The Parties use the following basic terms with the purposes stated in this Agreement:
1.1.1. www.unipage.net — the official website of UniPage (hereinafter referred to as "the Website").
1.1.2. Personal Account — a personalized workspace of the Customer with access secured from any third parties. The Personal Account is accessed through mandatory registration on the Website, which implies the acquisition of the Personal Account (hereinafter referred to as "the Personal Account" or “PA”).
1.1.3. Services — information, consulting, and other services provided by UniPage, published on the Website in the "Services" section at www.unipage.net/en/services.
1.1.4. Customer — an individual who has submitted a duly completed Request on the UniPage Website for the reception of informational and consulting services indicated in 1.1.3 of the present Agreement with the purpose of entering a foreign educational institution.
If the Customer is under the age of majority (defined according to the legislation of the country of permanent residence), the Customer shall upload the written consent for conclusion of this Agreement from one of the parents, adoptive parents, or guardians of the applicant to conclude this Agreement.
1.1.5. Request — an order duly executed on the UniPage Website for the provision of Services indicated in 1.1.3.
1.1.6. Mentor — a UniPage specialist who accepts a Request and processes it. He is the Customer’s coordinator of all issues related to the Customer's Request.
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Subject of the Agreement
2.1. The Contractor undertakes to provide the services to the Customer in accordance with the Customer's electronic Request.
2.2. The Customer, in turn, undertakes to fully pay for these services in accordance with clause 4.3 of this Agreement.
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Conditions and procedure for the provision of services
3.1. In order to use the services of UniPage, the Customer must go through the registration procedure on the Website without fail. If the Customer forgets his password, the Customer must contact the UniPage support service (ru.support@unipage.net) or reset his password.
3.2. After completing the registration procedure, the Customer is responsible for the safety of his registration data and confirms that all actions to use such data will be performed by the Customer personally or by his own consent.
3.3. The Customer confirms the accuracy of the personal data entered by him in the Personal Account and assumes full responsibility for the accuracy, completeness, and reliability of such data.
3.4. Prior to paying for the service, the Customer, in the Request or e-mail sent to the appointed Mentor, indicates his requested package of services and describes the additional information necessary to perform the service, for example, the search criteria (priority area of study, university, country, city, budget, study format, etc.) by which academic programs should be searched.
3.5. The service Agreement shall be effective from the moment it is signed by the Parties, affixed with the UniPage seal, and the full cost of the UniPage service is paid for by the Customer and funds are transferred to the settlement account of the Contractor.
3.6. Services shall be deemed duly and fully delivered since the date of consultation services as per the Clause 5.2.3 and 5.2.4 hereunder.
3.7. By signing this Agreement, the Customer agrees to the submission, processing, and storage of the Customer’s personal data received by the Contractor hereunder, to third parties, and in particular: to the embassy of the destination country, education institution, or any other institutions involved in the admission process. The Parties agree that the personal data information shall be used solely for the proper fulfillment by the Parties of the terms of this Agreement, in accordance with the Privacy Policy.
3.8. The liability of UniPage under no circumstances may exceed the amount of money paid by the Customer for the service provision.
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Cost of services and payment procedure
4.1. Upon agreement with the Contractor on the services to be delivered by the former as specified in clause 1.1.3, the Customer shall be invoiced for payment to the e-mail address provided by the Customer in the Personal Account.
4.2. The Customer shall pay the full cost of the Contractor's services under the Agreement prior to the provision of the service.
4.3. The rates indicated on the Website are provided solely for guidance. Due to additions to the search criteria and other factors, the cost of the service may vary. The exact cost of the service is indicated in the table (on page 1 of the contract) in the "Service cost" field.
4.4. Payment is made by the transfer of funds to the Contractor's settlement account (in a bank or via online banking) or cash deposit in the Contractor's cash desk. The payment processing fee is paid by the Customer depending on the payment method chosen by the Customer.
4.5. Due to the variation in the terms of payment processing by various payment systems and banking structures, the start of work on the Request may be delayed until the funds are credited.
4.6. Payment obligations are considered to be properly fulfilled at the moment the payment amount is credited to the Contractor's settlement account.
4.7. After making the payment, the Customer must notify the Contractor of the transaction by attaching an electronic image of the payment receipt or a screenshot of the successful payment for the service.
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Obligations and rights of the Parties
5.1. The Customer is liable
5.1.1. For completing the registration process on the Website, which includes the unconditional acceptance of the terms of use of the Website.
5.1.2. For determining the package of services published on the UniPage Website at www.unipage.net/en/services and notifying the Mentor of the requested service.
5.1.3. For effecting payments hereunder on a timely basis and in full under this Agreement (within 3 days since the date of signing the Agreement).
5.1.4. For completing the Personal Account with data on a timely basis, as well as providing the Contractor with the documents and information necessary for the provision of the service. The Contractor reserves the right to postpone the start of work on the provision of services until the receipt of the necessary documents from the Customer, without which the service cannot be provided in a quality and full manner.
Stages, tasks, and their deadlines (hereinafter referred to as the Work Strategy) are sent to the Customer by e-mail for review and approval. The deadlines may be adjusted by the Customer due to circumstances or according to personal preferences, and agreed upon with the Contractor in writing no later than 2 calendar days after receiving the appropriate receipt strategy. If the Customer fails to provide adjustments within the established timeframe, the strategy is considered agreed upon by the Parties.
All draft documents requested by the Contractor must be provided by the Customer no later than the deadlines agreed upon in the Work Strategy. The documents must be carefully thought out and neatly executed and follow the recommendations of the Contractor in form and content.
Extension of the terms specified in the Work Strategy is allowed in exceptional cases at the discretion of the Contractor and no more than 3 calendar days, which is formalized by an additional written agreement and the mandatory submission of a written request to the Contractor's address for such an extension no later than 2 working days before the agreed date.
5.1.5. In case of violation of the deadlines established in the Work Strategy or additional agreements, for paying a penalty in the amount of 3% of the total cost of services for each day of delay, but not more than 100% of the total cost of services.
5.1.6. For sending the certified acceptance of the services to the Contractor no later than 7 business days from the date of receipt from the Contractor, signed by the Contractor, or sending a reasoned refusal to sign the act.
In the event that the Customer fails to send the Contractor a signed acceptance certificate for the services rendered within the time limits specified in this clause, or does not provide a reasoned refusal to sign it, it is considered that the certificate is signed by both Parties, and the services are rendered in full.
5.1.7. In the event of a change in the e-mail address or contact phone number during the service provision period, for informing the Contractor by changing the information in the Personal Account and sending a corresponding notification by e-mail.
5.2. The Contractor is liable
5.2.1. For confirming receipt and acceptance for consideration of the Request by sending a notification by e-mail or telephone no later than 3 working days after the Customer sends the Request.
5.2.2. For sending a confirmation or refusal to accept the Request, after consideration of the Request, to the Customer no later than 10 business days after the receipt of the request.
5.2.3. For performing the full range of work specified in the description of the service in a qualitative and conscientious manner, in compliance with the Agreement.
5.2.4. For delivering a written report to the Customer in electronic format to evidence on the factual delivery of services as per the Request.
5.2.5. If the Customer has paid for the service before receiving the Contractor’s confirmation to accept the Request, and if the Customer's request cannot be fulfilled for a number of reasons (the absence of suitable programs for the declared budget, missed deadlines for filing applications, etc.), the Contractor is obliged to compensate the Customer for the full cost of services minus transaction costs (according to the clause 6.5.).
5.2.6. For not disclosing the confidential information and activity of the Customer throughout the service provision period.
5.3. The customer is entitled
5.3.1. To refer to the management of the Contractor in order to replace the Mentor of the Customer with another specialist of the company by sending an official request to the e-mail of the Contractor (education@unipage.net) with an indication of the objective reason for the replacement.
The Contractor is obliged to consider the request within 5 working days and relay the decision to replace the specialist to the Customer.
5.3.2. In case the decision to terminate the Agreement is made, to send a detailed request to the e-mail address of the Contractor with an indication of the reasons for the termination of the Agreement and a request for cash compensation, minus the part of the service package that was provided in full.
The Contractor is obliged to consider the request within 5 working days and to send a decision to the Customer regarding compensation.
The cost of each individual service according to the price on the "Services" page (www.unipage.net/en/service_expenses) is taken into account during calculation.
5.3.3. To receive commensurate compensations and refunds, taking into account the limitations established by this Agreement.
5.4. The Contractor is entitled
5.4.1. To independently determine the procedure for the performance of services under this Agreement. This means that the Mentor builds the Work Strategy, sets deadlines for the submission of draft versions of application documents, as well as deadlines for the completion of documents.
5.4.2. To take any action to perform the service in a timely manner in accordance with professional vision and experience.
5.4.3. In case of violation of the deadlines established in clause 5.1.4 or additional agreements, to demand payment of a penalty in the amount of 3% of the total cost of services for each day of delay, but not more than 100% of the total cost of services. The Contractor, in the event of termination of this Agreement at the initiative of the Customer, has the right to withhold the accrued penalty from the amount of money paid by the Customer.
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Terms of service annulment
6.1. The Contractor shall be entitled to unilaterally annul the Request in case of failure to submit, or failure by the Customer to meet submission terms of documents or data required to deliver services hereunder by the Contractor.
Terms to submit documents or information required shall be specified by the Contractor in accordance with clause 5.1.4.
6.2. The Customer shall be entitled to annul the Request in case of failure of the Contractor to meet the terms of service delivery specified hereunder, if the Contractor fails to notify the Customer in writing on reasons that caused prolongation of terms, including the terms specified for service delivery.
6.3. Upon annulment, the Contractor retains all the expenses incurred by him during the execution of the Agreement related to the implementation of the preliminary stage of the service, the costs of processing and reviewing the application, the volume of work completed, as well as the amount of the penalty provided for by this Agreement for violation of the deadline for the provision of the necessary documents by the Customer.
6.4. In case the service is delivered in part, the Contractor shall be entitled to deduct the amount of the service delivered in full.
6.5. When paying and returning funds, all additional transaction costs are withheld from the Customer.
6.6. Return of funds is made within a period of 20 days after acceptance by the Contractor of the decision on compensation and corresponding written notification of the Customer.
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Force Majeure
7.1. Parties are not responsible for partial or complete failure to fulfill obligations under this Agreement if such failure was caused by force majeure arising after the conclusion of the Agreement as a result of extraordinary circumstances, such as floods, fires, earthquakes, and other natural phenomena, as well as war, military operations, blockades, the ban of actions and acts by public authorities, strikes, disruption of communications and energy supply, explosions that occurred during the term of this Agreement, which the Parties could not foresee or prevent.
7.2. In the circumstances specified in clause 7.1. of this Agreement, the Party shall promptly notify the other Party about such circumstances in writing. The notice must include information on the nature of the circumstance, as well as official documents that certify the existence of such circumstances and, if possible, give an assessment of their impact on the Party's ability to fulfill its obligations under the Agreement.
7.3. Subject to occurrence of circumstances specified in clause 7.1 of this Agreement, the term of execution of obligations by the Party under this Agreement is extended in proportion to the time during which these circumstances and their consequences exist, or period after which the resumption of actions for the implementation of services is possible, for example, when the educational course is held once a year.
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Contract validity. Contract modification and termination
8.1. The Agreement shall be effective immediately after it is signed by both Parties and since the date of payment effected by the Customer, and is valid until the works performed are accepted.
8.2. The Agreement is valid for 1 calendar year from the date of its signing, and if the Parties do not sign the act after the expiration of the calendar year, it is automatically extended for the next calendar year.
8.3. The Agreement may be amended or terminated by the written agreement of the Parties, as well as in other cases as stipulated by the applicable legislation of the country where the company is incorporated and by the terms of this Agreement.
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Dispute settlement procedure
9.1. Any discrepancies and disputes arising between the Parties shall be settled through negotiations by signing additional agreements and statements of disagreements, as well as by reporting on claims to consider within 10 business days since the date of claim received by the relevant Party.
9.2. In case an agreement is not reached by the matter under dispute as specified in clause 10.1. hereunder, the dispute shall be delivered for consideration of the court of the country where UniPage is incorporated.
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Miscellaneous conditions
10.1. All other issues not regulated by this Contract shall be settled in compliance with the applicable legislation of the country where UniPage is incorporated.
10.2. All annexes and additional agreements concluded between the Customer and Contractor shall be the integral part of the Agreement.
10.3. The Parties recognize the legal force behind electronic letters — documents sent by e-mail, and recognize them as equivalent to documents on paper, signed with a handwritten signature, because only the Parties themselves and persons authorized by them have access to the corresponding e-mail addresses entered when filling out personal information on the Website, and which are the electronic signature of the respective Party.
10.4. Access to the e-mail address is available with a password and the Customer shall be obliged to keep the password confidential. In case the password is forgotten, the Customer shall immediately inform the Contractor.
10.5. The Customer has the right to impose obligations for service payment on a third party (including a legal entity).
10.6. Information and consulting services provided by the Contractor are not educational activities, are not subject to licensing, are not accompanied by final certification, assignment of any qualification, and issuance of a certificate of education.
