The Parties hereby agree on the following:
What is included in the "Selection of suitable academic programs" service
General professional consultation on studying abroad
Evaluation of the probability of success in entering and receiving a scholarship or grant
Assistance in choosing a country and determining the criteria for university selection.
Search for academic programs
Search for academic programs according to the agreed criteria, the Customer's level of preparation, expectations, and budget
Provision of the following structured information on suitable programs:
name of the university, program, link to the official source
language of instruction
list of required documents for enrollment
application deadlines for selected programs
the duration of the programs and the start date of the program
required international tests for admission
budget for training in selected programs (prices are indicated in national currency at the given moment and are subject to change)
ranking of universities in a given specialty (if the selected university participates in any authoritative ranking system).
Calculation of the cost of the service
The cost of the "Selection of suitable academic programs" service depends on the amount of the Academic programs inquired by the Customer and specified in the contract.
Programs can be selected both at different universities and/or at the same university (with some variation in the name and content of the course), unless otherwise specified in advance.
An academic program is a direction of study in an educational institution. For example, Bachelor in Computer Science or Bachelor in Software Engineering.
In the case of a request for the selection/development of programs on an urgent basis (in 5 business days or less), the cost of the service increases by 50%.
In the case of ordering the MBA program selection service, the cost of the service increases by 50% due to the need to send the Customer's educational documents/CV to educational institutions for a preliminary compliance assessment, as well as to provide UniPage with an individual list of documents and requirements for admission.
Duration of the service
The duration of this service is up to 3 weeks* depending on the complexity of the request.
The period can be extended upon agreement with the Customer.
*If there are holidays during the service provision period, the service provision period increases in proportion to the number of off days.
In the case of a subsequent order of the "Complete Guidance" service, 70 USD is deducted from the cost of "Complete Guidance" for each selected program.
1. Terms and definitions
1.1. The Parties use the following basic terms with the purposes stated in this Agreement:
1.1.1. www.unipage.net — the official website of UniPage (hereinafter referred to as "the Website").
1.1.2. Personal Account — a personalized workspace of the Customer with access secured from any third parties. The Personal Account is accessed through mandatory registration on the Website, which implies the acquisition of the Personal Account (hereinafter referred to as "the Personal Account" or “PA”).
1.1.3. Services — information, consulting, and other services provided by UniPage, published on the Website in the "Services" section at www.unipage.net/en/services.
1.1.4. Customer — an individual who has submitted a duly completed Request on the UniPage Website for the reception of informational and consulting services indicated in 1.1.3 of the present Agreement with the purpose of entering a foreign educational institution.
If the Customer is under the age of majority (defined according to the legislation of the country of permanent residence), the Customer shall upload the written consent for conclusion of this Agreement from one of the parents, adoptive parents, or guardians of the applicant to conclude this Agreement.
1.1.5. Request — an order duly executed on the UniPage Website for the provision of Services indicated in 1.1.3.
1.1.6. Mentor — a UniPage specialist who accepts a Request and processes it. He is the Customer’s coordinator of all issues related to the Customer's Request.
2. Subject of the Agreement
2.1. The Contractor undertakes to provide the services to the Customer in accordance with the Customer's electronic Request.
2.2. The Customer, in turn, undertakes to fully pay for these services in accordance with clause 4.3 of this Agreement.
3. Conditions and procedures for the provision of services
3.1. In order to use the services of UniPage, the Customer must go through the registration procedure on the Website without fail. If the Customer forgets his password, the Customer must contact the UniPage support service (firstname.lastname@example.org) or reset his password.
3.2. After completing the registration procedure, the Customer is responsible for the safety of his registration data and confirms that all actions to use such data will be performed by the Customer personally or by his own consent.
3.3. The Customer confirms the accuracy of the personal data entered by him in the Personal Account and assumes full responsibility for the accuracy, completeness, and reliability of such data.
3.4. Prior to paying for the service, the Customer, in the Request or e-mail sent to the appointed Mentor, indicates his requested package of services and describes the additional information necessary to perform the service, for example, the search criteria (priority area of study, university, country, city, budget, study format, etc.) by which academic programs should be searched.
3.5. The service Agreement shall be effective from the moment it is signed by the Parties, affixed with the UniPage seal, and the full cost of the UniPage service is paid for by the Customer and funds are transferred to the settlement account of the Contractor.
3.6. Services shall be deemed duly and fully delivered since the date of consultation services as per the Clause 5.2.3 and 5.2.4 hereunder.
3.8. The liability of UniPage under no circumstances may exceed the amount of money paid by the Customer for the service provision.
4. Cost of services and payment procedure
4.1. Upon agreement with the Contractor on the services to be delivered by the former as specified in clause 1.1.3, the Customer shall be invoiced for payment to the e-mail address provided by the Customer in the Personal Account.
4.2. The Customer shall pay the full cost of the Contractor's services under the Agreement prior to the provision of the service.
4.3. The rates indicated on the Website.Website.Website are provided solely for guidance. Due to additions to the search criteria and other factors, the cost of the service may vary. The exact cost of the service is indicated in the table (on page 1 of the contract) in the "Service cost" field.
4.4. Payment is made by the transfer of funds to the Contractor's settlement account (in a bank or via online banking) or cash deposit in the Contractor's cash desk. The payment processing fee is paid by the Customer depending on the payment method chosen by the Customer.
4.5. Due to the variation in the terms of payment processing by various payment systems and banking structures, the start of work on the Request may be delayed until the funds are credited.
4.6. After making the payment, the Customer must notify the Contractor of the transaction by attaching an electronic image of the payment receipt or a screenshot of the successful payment for the service.
5. Obligations and rights of the Parties
5.1. The Customer is liable
5.1.2. For determining the package of services published on the UniPage Website at www.unipage.net/en/services and notifying the Mentor of the requested service.
5.1.3. For indicating all of the criteria by which it is necessary to select programs in the Request. If the Customer has significant requirements for the quality and/or composition of the program, he is obliged to notify the Mentor and also specify such requirements in the comment box of the Request. For services not delivered herein, the Customer may pay an additional fee at the rate clarified by the Contractor.
5.1.4. For effecting payments hereunder on a timely basis and in full under this Agreement (within 3 days since the date of signing the Agreement).
5.1.5. For completing the Personal Account with data on a timely basis, as well as providing the Contractor with the documents and information necessary for the provision of the service. The Contractor reserves the right to postpone the start of work on the provision of services until the receipt of the necessary documents from the Customer, without which the service cannot be provided in a quality and full manner.
5.1.6. For sending the certified acceptance of the services to the Contractor no later than 7 business days from the date of receipt from the Contractor, signed by the Contractor, or sending a reasoned refusal to sign the act.
In the event that the Customer fails to send the Contractor a signed acceptance certificate for the services rendered within the time limits specified in this clause, or does not provide a reasoned refusal to sign it, it is considered that the certificate is signed by both Parties, and the services are rendered in full.
5.1.7. In the event of a change in the e-mail address or contact phone number during the service provision period, for informing the Contractor by changing the information in the Personal Account and sending a corresponding notification by e-mail.
5.2. The Contractor is liable
5.2.1. For confirming receipt and acceptance for consideration of the Request by sending a notification by e-mail or telephone no later than 3 working days after the Customer sends the Request.
5.2.2. For sending a confirmation or refusal to accept the Request, after consideration of the Request, to the Customer no later than 10 business days after the receipt of the request.
5.2.3. For performing the full range of work specified in the description of the service in a qualitative and conscientious manner, in compliance with the Agreement.
5.2.4. For delivering a written report to the Customer in electronic format to evidence on the factual delivery of services as per the Request.
5.2.5. If the Customer has paid for the service before receiving the Contractor’s confirmation to accept the Request, and if the Customer's request cannot be fulfilled for a number of reasons (the absence of suitable programs for the declared budget, missed deadlines for filing applications, etc.), the Contractor is obliged to compensate the Customer for the full cost of services minus transaction costs (according to the clause 6.5.).
5.2.6. For offering the Customer alternative options for studying abroad, in case when one or several selected programs because of substantial omission of the Contractor are not suitable for the Customer, i.e. do not meet the predetermined selection criteria.
5.2.7. For not disclosing the confidential information and activity of the Customer throughout the service provision period.
5.3. The Customer is entitled
5.3.1. To obtain necessary and authentic information on issues related to educational programs, grants, and scholarship programs to the extent provided to the Contractor by international institutions offering educational services or funding.
5.3.2. To refer to the management of the Contractor in order to replace the Mentor of the Customer with another specialist of the company by sending an official request to the e-mail of the Contractor (email@example.com) with an indication of the objective reason for the replacement.
The Contractor is obliged to consider the request within 5 working days and relay the decision to replace the specialist to the Customer.
5.3.3. In case the decision to terminate the Agreement is made, to send a detailed request to the e-mail address of the Contractor with an indication of the reasons for the termination of the Agreement and a request for cash compensation, minus the part of the service package that was provided in full.
The Contractor is obliged to consider the request within 5 working days and to send a decision to the Customer regarding compensation.
The cost of each individual service according to the price on the "Services" page (www.unipage.net/en/service_expenses.www.unipage.net/en/service_expenses.www.unipage.net/en/service_expenses) is taken into account during calculation.
5.3.4. To receive commensurate compensations and refunds, taking into account the limitations established by this Agreement.
6. Terms of service annulment
6.1. The Contractor shall be entitled to unilaterally annul the Request in case of failure to submit, or failure by the Customer to meet submission terms of documents or data required to deliver services hereunder by the Contractor.
Terms to submit documents or information required shall be specified by the Contractor and indicated in the tasks of the Customer in the Personal Account.
6.2. The Customer shall be entitled to annul the Request in case of failure of the Contractor to meet the terms of service delivery specified hereunder, if the Contractor fails to notify the Customer in writing on reasons that caused prolongation of terms, including the terms specified for service delivery.
6.3. Upon annulment, the Contractor retains all the expenses incurred by him during the execution of the Agreement related to the implementation of the preliminary stage of the service, the costs of processing and reviewing the application, the number of programs found that meet the criteria of the Customer, etc.
6.4. In case the service is delivered in part, the Contractor shall be entitled to deduct the amount of the service delivered in full.
6.5. When paying and returning funds, all additional transaction costs are withheld from the Customer.
6.6. Return of funds is made within a period of 20 days after acceptance by the Contractor of the decision on compensation and corresponding written notification of the Customer.
7. Force Majeure
7.1. Parties are not responsible for partial or complete failure to fulfill obligations under this Agreement if such failure was caused by force majeure arising after the conclusion of the Agreement as a result of extraordinary circumstances, such as floods, fires, earthquakes, and other natural phenomena, as well as war, military operations, blockades, the ban of actions and acts by public authorities, strikes, disruption of communications and energy supply, explosions that occurred during the term of this Agreement, which the Parties could not foresee or prevent.
7.2. In the circumstances specified in clause 7.1. of this Agreement, the Party shall promptly notify the other Party about such circumstances in writing. The notice must include information on the nature of the circumstance, as well as official documents that certify the existence of such circumstances and, if possible, give an assessment of their impact on the Party's ability to fulfill its obligations under the Agreement.
7.3. Subject to occurrence of circumstances specified in clause 7.1 of this Agreement, the term of execution of obligations by the Party under this Agreement is extended in proportion to the time during which these circumstances and their consequences exist, or period after which the resumption of actions for the implementation of services is possible, for example, when the educational course is held once a year.
8. Contract validity. Contract modification and termination
8.1. The Agreement shall be effective immediately after it is signed by both Parties and since the date of payment effected by the Customer, and is valid until the works performed are accepted.
8.2. The Agreement is valid for 1 calendar year from the date of its signing, and if the Parties do not sign the act after the expiration of the calendar year, it is automatically extended for the next calendar year.
8.3. The Agreement may be amended or terminated by the written agreement of the Parties, as well as in other cases as stipulated by the applicable legislation of the country where the company is incorporated and by the terms of this Agreement. In case the preliminary contractual terms are changed, the Contractor shall issue an invoice to the Customer, or additional payment bills shall be invoiced.
9. Dispute settlement procedure
9.1. Any discrepancies and disputes arising between the Parties shall be settled through negotiations by signing additional agreements and statements of disagreements, as well as by reporting on claims to consider within 10 business days since the date of claim received by the relevant Party.
9.2. In case an agreement is not reached by the matter under dispute as specified in clause 10.1. hereunder, the dispute shall be delivered for consideration of the court of the country where UniPage is incorporated.
10. Miscellaneous conditions
10.1. All other issues not regulated by this Contract shall be settled in compliance with the applicable legislation of the country where UniPage is incorporated.
10.2. All annexes and additional agreements concluded between the Customer and Contractor shall be the integral part of the Agreement.
10.3. The Parties recognize the legal force behind electronic letters — documents sent by e-mail, and recognize them as equivalent to documents on paper, signed with a handwritten signature, because only the Parties themselves and persons authorized by them have access to the corresponding e-mail addresses entered when filling out personal information on the Website, and which are the electronic signature of the respective Party.
10.4. Access to the e-mail address is available with a password and the Customer shall be obliged to keep the password confidential. In case the password is forgotten, the Customer shall immediately inform the Contractor.
10.5. Information and consulting services provided by the Contractor are not educational activities, are not subject to licensing, are not accompanied by final certification, assignment of any qualification, and issuance of a certificate of education.