Under this Contract the Parties have agreed as follows:
1. Terms and definitions
1.1. “The Parties” use the following basic terms with the purposes stated in this Agreement:
means a UniPage official website (hereinafter referred to as “the Website”).
1.1.2. “Personal Account” means personalized Customer`s workspace with the access secured from any third parties. Personal account is accessed through obligatory signing in at the Website which implies acquisition of the own Account (hereinafter referred to as “the Personal account” or “PA”).
1.1.3. "Services" - provided by the UniPage company consulting and other services (such as programme entrance guidance, editing and translation of documents, search of academic programs, grants and scholarships, etc.), published in section "Services" at www.unipage.net/en/services
1.1.4. “The Customer” means an individual which has made an application for the reception of informational and consulting services indicated in 1.1.3 item of the present agreement via UniPage website with the purpose of entering a foreign educational institution.
If the Customer is under majority age (defined according to the legislation of a country of permanent residence) the Customer shall upload the written consent for conclusion of this Agreement from parents, adopters or caregivers to his Personal account (‘Documents’ section of PA).
1.1.5. “Request” means an order written up correctly on the UniPage website for the provision of the Services indicated in the item 1.1.3.
1.1.6. "Mentor" - a UniPage specialist who is carrying out order processing. It is the Customer coordinator for all issues related to the Client Application.
2. Subject of the Agreement
2.1. Contractor undertakes to provide the Services to the Customer, according to the Customer's online request (Application).
The Customer, in turn, undertakes to fully pay for the Services according to the prices listed on the Website at the following address www.unipage.net/en/services
2.2. This contract shall be considered concluded from the moment of its signing by both Parties and payment by the Customer and is valid until the services are provided by Contractor.
3. Terms and procedure of service delivery
3.1. To use the services rendered by UniPage, the user should at all times sign up at the website. In case of password loss, the user is advised to refer to the UniPage support team (email@example.com
) or reactivate
it his/her own.
3.2. Upon signing up, the Customer is liable for loss or damage to its registration data and confirms that all actions to use such data will be performed by the Customer personally or by its own consent.
3.3. The Customer confirms the authenticity of its personal data provided in the personal account and bears all responsibility for the accuracy, completeness and authenticity of such data.
3.4. Prior to pay for services, the Customer shall send the inquiry to the assigned Adviser to the personal account specifying the service package and describing additional information required to deliver services, for example, specifying search criteria (top-priority profile, university, country, city, cost of study, study mode) to apply when searching for the academic program and/or scholarship, etc.
3.5. Service contract shall be effective since the date when it is signed by both parties and stamped by the company, as well as since the date when the Customer timely pays to UniPage for services delivered and the assets are arrived to the settlement account of the Contractor.
3.6. Services shall be deemed duly and fully delivered since the date of consultation services as per the Clause 5.2.3 and 5.2.4 hereunder.
3.8. The liability of UniPage under no circumstances may exceed the amount of money paid by the Customer for the service provision.
4. Cost of services and payment procedure
4.1. Upon agreement with the Contractor on services to be delivered by the former as specified in the Clause 1.1.3, The Customer shall be invoiced for payment to the e-mail address shown by the Customer in the personal account.
4.2. The Customer shall pay the advance as per the Contract at a rate of 100% as rated.
4.3. The rates shown at the Web-site are given for guidance only. The cost of services may vary depending on changes made to search criteria or in the number of documents to be edited and other factors. The exact cost of services is indicated in the table (on 1 page of the contract) in the field “Service cost’.
4.4. Payment is made by transferring funds to the Contractor's settlement account or depositing cash in the Contractor's cash desk, or through the Paying Aggregator in any convenient way. The additional commission for payment processing is paid by the Customer depending on the payment method chosen by him/her.
4.5. In view of payment processing terms that differ for payment systems and banking structuring, the start of application processing may be delayed to the term of assets credited, accordingly.
4.6. Payment obligations shall be deemed duly performed since the date when the assets are credited to the settlement account of the Contractor.
4.7 Once the payment is effected, the Customer shall immediately inform the Contractor on the transaction performed by attaching the payment check in e-form, either the screenshot of the page on successful payment.
5. Obligations and rights of Parties
5.1. The Customer is liable
5.1.1. To sign up at the Website that means unconditional consent with the Website use conditions.
5.1.2. To make clear with the service package published at the UniPage web-site at www.unipage.net/en/services
, and send a message to the Adviser specifying the service concerned.
5.1.3. If the Customer has material requirements to the quality and/or structure of the Program, he/she should inform the Contractor on the details and also specify such requirements in the Inquiry in the Comment box. For services not delivered herein the Customer may pay additional fee at the rate clarified by the Contractor.
5.1.4. To effect payments hereunder on a timely basis and in full (within three days, not later, since the date of signature of the contract).
5.1.5. To complete the personal account with data on a timely basis and to submit to the Contractor all documents and data for purposes of the services to be delivered (tasks and deadlines can be sent to the Customer by e-mail, and can be indicated in the document with the plan of admission to the selected educational institutions).
The Contractor shall establish the terms for the provision of certain documents to the Customer, taking into account reasonable and possible terms for their observance.
If the Customer for some objective reasons cannot provide the requested documents within the prescribed period, he/she is obliged to inform the Contractor in a written form not later than 3 (three) calendar days after he/she was notified that he/she cannot provide document required during the established deadlines with the reason provided.
In case of violation of the above clause in item 5.1.5, which entailed the late documents submission to the educational institution (visa center, embassy, etc.) or not committing any action required for the full provision of the service, the Contractor has the right to terminate the contract without any cash compensation.
5.1.6. To submit full and true data to the Contractor on any chronic diseases and any other personal information that may prevent the Customer to participate in the Program in full, or may be the ground for visa rejection or banned departure from the country.
5.1.7. To send the Contractor within 7 (seven) working days from the date of receipt from the Contractor the Act of acceptance of the services signed from its side or to send a motivated refusal to sign the act.
If the Customer does not send an act of acceptance of the services signed to the Contractor within the timeframe established by this item or fails to provide a reasoned refusal to sign it, it is considered that the agreement was signed by both parties, and the services are provided in full.
5.1.8. To inform the Contractor in case of changes in the e-mail address or contact telephone during service delivery by changing the information at the Personal account and sending a proper notification.
5.1.9. To guarantee the legality and correctness of documents registration submitted to UniPage in accordance with the requirements of the embassy or educational institutions issued by the competent authorities of foreign countries. The Customer bears full responsibility for the reliability of these documents. The Contractor does not carry out an examination of such documents.
5.2. The Contractor is liable
5.2.1. To confirm and consider the Application via sending the notification at the Personal account in Section “Messages” within three business days, not later, after the Application is sent by the Customer.
5.2.2. Upon consideration of the Application, to deliver confirmation or rejection to process the Application within ten (10) business days, not later, since the Inquiry.
5.2.3. To complete the entire set of the services mentioned in the description with high quality, with the observance of the terms of the service.
5.2.4. To deliver a written report to the Customer in the electronic format to evidence on the factual delivery of services as per the Application within the term as shown at the Services page.
5.2.5. If the Customer has paid for the service before receiving the consent of the Contractor to accept the application for processing, and if the Customer's request can not be fulfilled for a number of reasons (the absence of suitable programs for the declared budget, late deadlines for filing applications, etc.), the Contractor is obliged to compensate the Customer for the full cost of services minus transaction costs (according to the item 6.5.).
5.2.6. To offer the Customer alternative options for studying abroad, in case when one or several selected programs because of substantial omission of the Contractor are not suitable for the Customer, i.e. do not meet the pre-determined selection criteria.
5.2.7. To offer the Customer a second submission of documents to the consulate / visa center / educational institution, in case of errors on the part of the Contractor which caused the official refusal of the above-mentioned institutions.
5.2.8. Not to disclose the confidential information on the Customer and his/her activity that became known in the course of services rendered.
5.3. The Customer is entitled
5.3.1. To obtain the necessary and authentic information on issues related to educational programs, grants and scholarship programs to the extent as provided to the Contractor by international institutions offering educational services or funding.
5.3.2. To ask the company management to replace its Mentor with another specialist of the company by sending an official request to the email of the Contractor with an indication of the objective reason for the specialist replacement.
The Contractor is obliged to consider the request within 5 (five) working days and send the decision to replace the specialist to the Customer.
5.3.3. In case when the decision to terminate the contract is made, to send a detailed request to the Contractor for the Contractor's e-mail address with an indication of the reasons for the termination of the contract and a request for compensation of cash, minus that part of the service package that was provided in full.
The Contractor is obliged to consider the request within 5 (five) working days and to send a decision on compensation to the Customer.
The cost of each individual service according to the price on the Services page www.unipage.net/en/service_expenses
is taken into account during calculation.
5.3.4. To receive commensurate compensations and refunds, taking into account the limitations established by this agreement.
6. Terms of service annulment
6.1. The Contractor shall be entitled to unilaterally annul the Application in case of failure to submit, or failure by the Customer to meet submission terms of documents or data required to deliver series hereunder by the Contractor.
Terms to submit documents or information required shall be specified by the Contractor and indicated in the tasks of the Customer at the Personal account.
6.2. The Customer shall be entitled to annul the Order in case of failure of the Contractor to meet the terms of service delivery specified hereunder, if the Contractor failed to notify the Customer in writing on reasons that caused prolongation of terms including the terms specified for service delivery.
6.3. In case of service annulment, the Contractor shall be entitled to deduct the amount up to 20% of the amount paid by the Customer for application consideration and general consultation services.
6.4. In case if the service is delivered in part, the Contractor shall be entitled to deduct the amount of the service delivered in full.
6.5. All the additional expenses related to payment and repayment of assets shall be covered by the Customer.
6.6. Return of funds is made within a period not later than 20 days after acceptance by the Contractor of the decision on compensation and corresponding written notification of the Customer.
7. Guarantees of admission and visa obtaining
7.1. The decision on the Customer’s admission to the program is made by the admissions committee of the educational institution, and, accordingly, it cannot be guaranteed by the Contractor.
7.2. The Customer is aware of the risks associated with the applicants selection procedure, and allows the possibility of refusal to be admitted because of an increased competition among applicants.
7.3. The decision to grant a visa to the Customer is made by a consul or a visa officer, respectively, cannot be guaranteed by the Contractor.
7.4. The Customer is aware of the risks associated with the procedure of applying for a visa, and allows the possibility of refusal.
8. Force Majeure
8.1. Parties are not responsible for partial or complete failure to fulfill obligations under this Agreement if such failure was caused by force majeure arising after the conclusion of the Agreement as a result of extraordinary circumstances, such as flood, fire, earthquake and other natural phenomena, as well as war, military operations, the blockade, the authorities' banning actions and acts by public authorities, strikes, disruption of communications and energy supply, explosions that occurred during the term of this Agreement, which the Parties could not foresee or prevent.
8.2. In the circumstances specified in clause 8.1. this Agreement, the Party shall promptly notify the other Party about them in writing. The notice must include information on the nature of the circumstances, as well as official documents that certify the existence of such circumstances and, if possible, that give an assessment of their impact on the Party's ability to fulfill its obligations under the Agreement.
8.3. Subject to occurrence of circumstances specified in clause 8.1 of this Agreement, the term of execution of obligations by the Party under this Agreement is extended in proportion to the time during which these circumstances and their consequences exist, or period, after which the resumption of actions for the implementation of services is possible, for example, when the training course is held once a year.
9 Contract validity. Contract modification and termination
9.1. This Contract shall be effective immediately it was signed by both Parties and since the date of payment effected by the Customer and is valid until the works performed are accepted.
9.2. This Contract may be amended or terminated by the written agreement of the Parties, as well as in other cases as stipulated by the applicable legislation of the country where the company is incorporated and by the terms of this Contract. In case if preliminary contractual terms are changed, the Contractor shall issue an invoice to the Customer, or additional payment bills shall be invoiced.
10. Dispute settlement procedure
10.1. Any discrepancies and disputes arising between the Parties shall be settled through negotiations by signing additional agreements and statements of disagreements, as well as by reporting on claims to consider within ten (10) business days since the date of claim received by the relevant Party.
10.2. In case if the agreement is not reached by the matter under dispute in the manner as specified in the Clause 10.1. hereunder, the dispute shall be delivered for consideration of the court of the country where the company is incorporated.
11.1. All other issues not regulated by this Contract shall be settled in compliance with the applicable legislation of the country of incorporation of the company.
11.2. All Annexes and Additional agreements concluded between the Customer and Contractor shall be the integral part of the Contract.
11.3. The Parties shall accept electronic files as binding, that is, documents sent via e-mail, and agree their legal force equal to documents in paper signed by their own hands, since only Parties and persons assigned by them have the access to relevant e-mail addresses shown in the personal data at the Web-site, and is the electronic signature of the relevant Party.
11.4. The access to the e-mail address is available with the password and the Customer shall be obliged to keep the password confidential. In case of password loss, the Customer shall immediately inform the Contractor.
11.5. The Customer has the right to impose obligations on payment for services to a third party (including a legal entity).