Case study

This Agreement is entered into by and between "Unipage", a limited liability company hereinafter referred to as the Contractor, and the Customer, any individual seeking consultation services on studying abroad, collectively referred to as the "Parties" and individually as a "Party".

Terms and definitions

The Parties use the following basic terms with the purposes stated in this Agreement:

1. www.unipage.net — the official website of UniPage (hereinafter referred to as "the Website").

2. Personal Account — a personalized workspace of the Customer with access secured from any third parties. The Personal Account is accessed through mandatory registration on the Website, which implies the acquisition of the Personal Account (hereinafter referred to as "the Personal Account" or “PA”).

3. Services — information, consulting, and other services provided by UniPage, published on the Website in the "Services" section at www.unipage.net/en/services.

4. Customer — an individual who has submitted a duly completed Request on the UniPage Website for the reception of informational and consulting services.

5. Request — an order duly executed on the UniPage Website for the provision of Services.

6. Claim Processing Specialist — an employee, representing the Contractor, who is responsible for initiating communication with the Customer, gathering information regarding the request, and selecting a suitable Mentor with expertise in the relevant field for consultation.

7. Mentor — a UniPage specialist who accepts and processes the Request, conducting specialized consultations.

1. Conditions and procedure for the Agreement.

   1.1. This Agreement constitutes a public offer as defined in paragraph 2 of Article 437 of the Civil Code of the Russian Federation. The Agreement text is available on the Contractor's website at https://www.unipage.net/ru/service_paid_consultation.

   1.2. In order to use the services of UniPage, the Customer must go through the registration procedure on the Website. If the password is forgotten, the Customer should contact the UniPage support service (ru.support@unipage.net) or manually reset the password by clicking on the "Forgot your password" link on the Authorization page.

   1.3. After completing the registration procedure, the Customer is responsible for the safety of his registration data and confirms that all actions to use such data will be performed by the Customer personally or by his own consent.

   1.4. The Customer confirms the accuracy of the personal data entered by him in the Personal Account and assumes full responsibility for the accuracy, completeness, and reliability of such data.

   1.5. Acceptance of the offer to enter into this Agreement occurs upon the Customer's payment for the ordered services through prepayment, following the payment method specified in this Agreement. Such payment should be credited to the Contractor's settlement account or made in cash at the Contractor's cash desk. The Customer's acceptance of this Agreement indicates their full agreement with all its provisions.

   1.6. Once the Customer has accepted this Agreement, it is considered to be concluded. Throughout its execution, the Customer will receive informational emails sent to the email address provided by the Customer during registration on the Contractor's website.

   1.7. This Agreement becomes effective upon its conclusion and remains valid until the Parties fulfill their obligations under its terms, unless otherwise stipulated by this Agreement or the legislation of the Russian Federation.

   2. Subject of the Agreement.

   2.1. In accordance with this Agreement, the Contractor agrees to provide consultation services regarding studying abroad. The "Paid consultation" service may cover the following topics:

• Countries and specializations, taking into account the Customer's preferences and goals

• Eligible programs based on the academic performance, achievements, and budget of the Customer

• Cases of past years Mentor —universities that meet the criteria and which the Contractor's clients have already received

• Techniques for enhancing the Customer's profile and increasing their chances of admission, including factors typically considered by admission committees

• Overview of the admission process, including standard procedures, preparation requirements, and potential challenges

• General list of exams and country-specific requirements, such as passing scores, enrollment results from previous years, test structure, and deadlines

• Optimal preparation plan, including recommended actions and timelines

• Deadlines and standard periods for enrollment and exam-taking, highlighting the ideal start time for admission preparations and the completion timeline for a fully ready application.

• Advice from a Mentor on key aspects to prioritize during the admission planning process

  2.2. The duration of the consultation will be determined by the number of prepaid hours agreed upon between the Customer and the Contractor before payment is made.

  2.3. The timeframe for service provision will be as agreed upon by both Parties, with a limitation from 10:00 to 18:00 Moscow time on weekdays. The service will be delivered no later than 7 (seven) working days from the date of payment by the Customer.

  3. Procedure for service provision.

  3.1. The Services will be provided only if the Customer fulfills their payment obligation as specified in Section 4 of this Agreement.

  3.2. Before the commencement of the Service provision and prior to payment, the following steps shall be taken by the Customer:

• Complete a detailed application on the website www.unipage.net.

• The initial processing specialist conducts a free initial consultation to understand the Customer's needs and goals. The request is then forwarded to the profile Mentor for review, approval of the list of questions, and scheduling a convenient consultation date and format.

  3.2.1. The following actions are EXCLUDED from a paid consultation with the Mentor:

• Program, university, and scholarship selection

• Sending links for university websites and application portals

• Exam preparation

• Advice on program-specific requirements, such as "What IELTS score is required for a master's program in philosophy at NYU?"

• Requests from admission committees for clarification of requirements

• Editing of university or scholarship applications, supporting documents, resumes, etc.

• Document verification, including apostilles, translations, etc.

• Ticket and accommodation bookings

• Assistance with tuition fee payments, registration, and other fees

• Visa advice

  3.3. The consultation duration is 60 (sixty) minutes, with the option to extend by an additional 60 (sixty) minutes as per clause 4.2.1.

  3.3.1. If the Customer's questions are resolved before the allocated time ends and the proposed topics by the Mentor are not of interest, no monetary compensation will be provided.

  3.3.2. A standard consultation lasts 60 minutes and cannot be divided into multiple parts.

  3.4. Service provision can occur through various means: in-person by appointment at the Contractor's office or via the internet using software that enables voice and video communication between the Customer and the Mentor (e.g., Skype, WhatsApp, or similar programs).

  3.5. Written advice will not be provided.

  3.6. At the end of the consultation, the Mentor provides the Customer with useful articles from the UniPage website (www.unipage.net).

  3.7. The Contractor issues a completion certificate to the Customer, signed by the Contractor, indicating the actual Services performed in accordance with the Application.

  3.8. The Customer must send the signed Certificate of Acceptance of Services Rendered to the Contractor within 3 (three) business days of receiving the original or a scanned copy from the Contractor.

  In case the Customer fails to meet this deadline or refuses to sign the Certificate with proper justification, it will be considered that the Certificate has been signed by both Parties, and the Services have been rendered in full.

  4. Payment procedure and service reception

  4.1. The cost of the Contractor's Services and available payment methods are published on the Contractor's website at https://www.unipage.net/ru/services in the "Additional services" section. While the table provides a preliminary cost per hour, the actual cost may vary depending on the duration of the consultation. The Specialist in the initial processing of applications will inform the Customer of the exact cost during the free initial consultation.

  4.2. Payment for the Service is made through a 100% prepayment based on the agreed number of hours with the Contractor. Payment can be completed via the invoice issued by the Contractor, a provided link/QR code, or in cash at the office.

  4.2.1. If an extension of the consultation time is necessary, the parties will conclude the initial paid consultation and agree on additional time and date in accordance with clause 4.2.

  4.3. The Contractor reserves the right to unilaterally modify the cost of services. The Customer will be notified of such changes at least 3 (three) working days prior to the effective date of the cost adjustment through email communication. Any services already paid for will be provided at the initially agreed tariff without changes.

  4.4. Payment is considered complete upon receipt of funds in the Contractor's account. All transaction costs are the responsibility of the Customer.

  4.5. The service is considered properly executed if, within 1 (one) hour after the scheduled call time, the Customer does not inform the Contractor, as stated in clause 5.2.2 of this Agreement, that the consultation did not take place due to the Contractor's fault.

  4.6. The Customer is responsible for covering all costs related to communication organization required to receive the Contractor's Services.

  4.7. If an online format is chosen, the Customer must ensure their own comfortable conditions for conducting the virtual consultation, including headphones, microphone, stable internet connection, etc.

  5. Postponement of consultation. Absence for consultation.

  5.1. Rescheduling a consultation:

  5.1.1. The Customer is allowed to reschedule a consultation once, provided they notify the Mentor at least 8 (eight) hours before the scheduled consultation start time through an agreed-upon communication method with the Mentor. Failure to meet this specified period is considered equivalent to the Customer's absence for the consultation and will be counted as conducted, unless otherwise individually agreed upon.

  5.1.2. The Contractor reserves the right to reschedule a consultation once, notifying the Customer at least 8 (eight) hours before the scheduled consultation start time, in case of Mentor's illness or other valid reasons. Failure to meet this specified period entitles the Customer to choose any convenient time for the consultation (within the Contractor's working hours) or request a full refund.

  5.1.3. Any request for a repeated rescheduling is subject to mutual agreement. Either Party has the right to decline a rescheduling request and may request full monetary compensation.

  5.2. Absence for consultation:

  5.2.1. If the Customer is unavailable for a call from the Mentor at the scheduled consultation time, the Mentor will make repeated attempts to contact the Customer during the first 15 minutes. In such cases, the previously agreed start time of the consultation will be considered the actual start time. If, after the above procedures, it is still not possible to reach the Customer, the consultation will be deemed completed, and no compensation will be provided.

  5.2.2. If the Mentor fails to contact the Customer within 5 (five) minutes of the agreed time and upon agreement with the Customer, the Customer must immediately inform the Contractor by contacting the Manager or the Mentor directly at the Contractor's phone number: +7 (499) 677-18-64. In this case, the consultation will be rescheduled to a time convenient for the Customer.

  5.3. The Contractor is not liable and does not provide compensation in cases of non-appearance due to the Customer's lack of necessary software or technical issues related to internet connectivity.

  6. Service annulment. Agreement cancellation.

  6.1. The Customer has the right to cancel this Agreement and request a refund by notifying the Contractor at least 8 (eight) hours before the scheduled consultation start time. The notification should be sent via email to the Mentor (with a copy to the Contractor at education@unipage.net).

  6.2. Refunds will be provided for the unused consultation hours, with a 20% deduction from the compensation amount to cover the initial consultation and Mentor preparation.

  6.3. The Contractor operates during weekdays from 10:00 to 19:00 Moscow time. Support and information services are not available on weekends (Saturday and Sunday) and official public holidays.

  6.4. If the Customer changes their profile direction during the consultation, they will be informed about the impossibility of changing the Mentor. The Mentor, based on their experience and professional expertise, will be able to address the Customer's general questions while not guaranteeing answers to narrow-profile inquiries. No monetary compensation will be provided in such cases.

  7. Procedure for sending messages.

  7.1. To notify about a rescheduled consultation, one of the following methods should be used:

  7.1.1. Send an email to the Mentor or the Customer, depending on who is rescheduling the consultation (with a copy to the Contractor at education@unipage.net).

  7.1.2. Use the agreed-upon messengers for communication as determined in advance by the parties.

  7.1.3. Inform the Contractor's manager about the consultation postponement via phone at +7 (499) 677-18-64, in accordance with clause 6.3.

  8. Privacy.

  8.1. The Customer agrees to provide their personal data to the Contractor for the purpose of processing and storage. Both Parties agree that personal data will be used solely for the proper fulfillment of the terms of this Agreement.

  8.2. The Party receiving such information during the Agreement's execution undertakes not to disclose it to third parties and to maintain information security measures to prevent its unauthorized disclosure.

  8.3. Neither Party has the right to transfer the right to claim under this Agreement to a third party without the consent of the other Party, particularly if it involves the transfer of confidential information received from the other Party, unless otherwise provided by the Legislation of the Russian Federation.

  8.4. The Customer acknowledges that the Contractor has the right to audio-record the consultation between the Mentor and the Customer to enhance service quality.

  8.5. The Customer has the right to make audio recordings of the consultation solely for personal use, subject to prior approval from the Mentor.

  8.6. Both Parties are prohibited from sharing recordings, audio recordings, video recordings, and any information from the consultations with third parties.

  9. Miscellaneous conditions.

  9.1. Information and consulting services provided by the Contractor are not educational activities, are not subject to licensing, are not accompanied by final certification, assignment of any qualification, and issuance of a certificate of education.

  9.2. Parties shall be held liable for non-fulfillment or improper fulfillment of obligations under this Agreement in accordance with the terms stated in this Agreement and the legislation of the Russian Federation.

  9.3. In the event of force majeure circumstances that were unforeseeable and could not be prevented by reasonable measures, the deadline for fulfilling obligations under this Agreement will be extended proportionally to the duration of such circumstances. Compensation for any losses will not be provided. Force majeure circumstances may include but are not limited to: floods, fires, earthquakes, explosions, storms, natural disasters, epidemics, as well as wars or hostilities, terrorist acts, fluctuations in the electrical network, and other circumstances leading to the failure of technical means of any party to the Agreement. The Party affected by force majeure circumstances is obligated to promptly notify the other Party in writing about the occurrence, estimated duration, and termination of such circumstances, within 5 (five) business days. In case of a dispute regarding the onset, duration, and end of force majeure circumstances, the conclusion of the competent authority at the relevant Party's location will serve as an appropriate and sufficient confirmation. Failure to notify or untimely notification of force majeure circumstances will deprive the Party of the right to refer to them as a basis for exemption from liability for non-fulfillment of obligations under this Agreement. If force majeure circumstances and/or their consequences persist for more than 30 (thirty) consecutive calendar days, either Party may terminate the Agreement by sending a written notice to the other Party.

  9.4. Disputes between the Parties shall be resolved through negotiations, signing additional agreements and disagreement protocols, as well as submitting claims to each other, which shall be considered within 10 business days from the date of receipt by the relevant Party.

  If no agreement is reached, the Party whose rights have been violated may seek protection of its rights through the Moscow Arbitration Court in accordance with the legislation of the Russian Federation.

  9.5. The Parties acknowledge the legal validity of emails — documents sent via email — and consider them equivalent to paper documents signed with a handwritten signature. This recognition is based on the fact that only the Parties themselves and authorized individuals have access to the corresponding email addresses provided during personal information submission on the Website, which serves as the electronic signature of the respective Party.

10. Contractor details.

Unipage LLC

PSRN: 5167746328811

TIN: 9710020431

Gearbox: 770101001

Bank: MOSCOW BRANCH JSC CB MODULBANK MOSCOW

BIC: 044525092

K/c: 30101810645250000092

R/c: 40702810071710000513

Legal Address: 105082, Moscow, Krasnoselsky Municipal District, Spartakovsky Lane, 2, Building 1, Floor 2, Hall 18, Office №32

Factual Address: 105082, Moscow, Krasnoselskaya Metro Station, Spartakovsky Lane, 2, Building 1, Entrance 5, 3rd Floor, Office №32